At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Sr Staff Architect — Collaboration Platforms (Digital Workplace)

The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started.

Role Summary

The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations.

The Sr Staff Architect for Collaboration Platforms plays a pivotal leadership role within Digital Workplace, responsible for defining, governing, and advancing the architectural vision that powers the company’s collaboration ecosystem. This role drives innovation, ensures platform alignment with enterprise standards, and leads the development of scalable, integrated, and high‑performing collaboration solutions used across the organization.

Key Responsibilities

• Lead, mentor, and coach architects and engineering teams, promoting technical excellence, knowledge sharing, and professional growth within the Collaboration & Digital Workplace community.
• Architect and oversee scalable collaboration‑platform solutions, ensuring frameworks, interfaces, and services meet complex enterprise needs.
• Ensure solution and platform consistency with enterprise architecture standards through structured reviews, audits, and compliance enforcement.
• Partner with cross‑functional engineering and product teams to align platform implementations with technical blueprints and Digital Workplace strategy.
• Drive technology direction by developing and championing architecture strategies that enhance business productivity, collaboration, and innovation.
• Engage senior leaders and engineering partners to ensure seamless integration, stability, and optimal performance across collaboration platforms.
• Deliver and govern enterprise‑grade APIs, integration patterns, and platform services that support cross‑system collaboration and automation.
• Provide architectural guidance on industry standards and best practices.
• Identify and resolve complex platform issues, producing strategic recommendations that elevate system reliability and performance.
• Develop proofs of concept to evaluate emerging collaboration and productivity technologies.
• Collaborate with Digital Workplace product and business teams to ensure technology investments align with organizational objectives and user experience goals.

Education & Knowledge Requirements

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or related field; advanced degree preferred.
• Broad architectural knowledge across business, data, application, technical, and integration domains.
• Expertise in designing large‑scale, loosely coupled, cross‑platform integration models.
• Strong understanding of CI/CD, automated deployment, and DevOps.
• Deep knowledge of SDLC methodologies and platform engineering practices.

Experience Requirements

• Experience in data architecture, modeling, and database development within complex enterprise environments.
• Experience working with core components of the platform technology ecosystem.
• Proven ability to architect global, highly scalable, fault‑tolerant enterprise solutions.
• Background in SOA, integration patterns, and performance optimization.
• Proficiency in modern programming languages, frameworks, and enterprise tooling.
• Experience delivering enterprise‑grade technology products in an Agile environment.
• Experience developing reusable frameworks or shared component libraries.
• Experience delivering platform services and APIs through ESB‑based or modern integration models.
• History of introducing impactful new technologies through research and POC development.
• Deep experience across primary and secondary platform technologies.
• Experience guiding teams through platform or system outages with architectural leadership.
• Proven ability to provide specialized technical mentorship.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.