At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise Data and AI organization unites data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.

The GenAI Enablement Team partners with stakeholders to support GenAI use cases from inception to implementation — guiding teams through council reviews, model integration, testing, and evaluation — to ensure alignment with enterprise GenAI strategy, governance, and the safe, compliant adoption of AI capabilities across the organization.

This position reports to the Sr. Manager – Tech Project Management on the Generative AI Program Enablement team. The successful candidate will act as strategic partner to the foundational delivery teams and requesting business and tech teams to enable Generative AI use cases for American Express at scale. This role work on the team responsible for ensuring end to end delivery and coordination across multiple technology and risk partner teams such as Information Security, Cloud Engineering, AI Risk Management, Model Risk Management and the use case technical and business teams ensuring timely delivery and providing regular updates to leadership.

Responsibilities

• Collaborating effectively with all delivery partners, building key relationships to identify and manage dependencies.
• Developing and tracking key Use Case project deliverables and achievements using your toolbox of techniques like teamwork and collaboration, problem solving, planning, coordination and leadership.
• Producing regular reporting demonstrating progress against key milestones for all delivery partners, outlining key risks and dependencies and plans for the next reporting period.
• Navigate and understand a complex and rapidly evolving technology space with an open mind, creative problem-solving skills, and a bias for early action.
• Support planning and change management as requirements evolve or features advance within the Gen AI landscape.
• Engages with business stakeholders to understand their needs and identify appropriate solutions.
• Manages and appropriately brings up delivery impediments, risks, issues, and changes tied to enterprise enablement development initiatives.
• Track progress, contribute to design discussions, issue resolution and remove obstacles to ensure milestone commitments are met.
• Being a motivated, high-performing change agent.

Minimum Qualifications

• Bachelor's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred.
• 2+ years of technical project management experience.
• Understanding of software and infrastructure design principles with a demonstrated track record of increasing responsibility.
• Demonstrated experience in working with cross-functional, geographically dispersed teams on complex projects.
• Experience managing project reporting.
• Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business teams.
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.
• Ability to enable business capabilities through innovation.
• Demonstrated willingness to learn new technologies.
• PMI Certification is a plus.
• Experience using Air table, Jira or Rally agile delivery management platform is a plus.
• Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality.

Hiring Range: $82,000 to $124,000 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.