At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You will be joining the Enterprise Digital Experiences team (EDX). EDX seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions. The team is responsible for the product management of American Express’ proprietary digital products – the Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity. As a Senior Product Manager for the Mobile Native Acquisition team in EDX, you will be responsible for creating persistent, streamlined and simplified native mobile app experiences where users can discover, consider, and get an American Express product that meets their financial, spending and lifestyle needs.

With an outcome-first approach our core goals include driving increased newly acquired accounts, customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.

Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

How will you make an impact in this role?

• Define the product vision, strategy, roadmap and growth opportunities to grow and scale native acquisition in the Amex app.

• Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy

• Work closely with your partners (engineering, marketing, design, analytics) and colleagues to create and maintain a feature backlog and support and grow native acquisition experiences in the app

• Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals

• Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas

• Keep up to date with industry, competitor, Agile methodologies, and new trends for building software experiences

• Define, collect and report on metrics that are clear and concise and able to articulate the impact of decisions

• Ability to shape product programs and their KPIs

• Managing the product life cycle from ideation to tactical execution

• Directly manage an associate product manager on their own deliverables and professional development

Minimum Qualifications:

• 3+ years’ experience as a product manager within a user-centric, digital product development team

• Qualitative and quantitative customer research experience

• Technical fluency - an ability to clearly describe tradeoffs with users and engineers about certain decisions

• Highly organized - you are great at research and documenting your learnings

• Loves dealing with fast pace and changing needs

• The ability to set a high bar for your team and empower them to achieve great results

• A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration

• User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems

• In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos

• Excellent written and verbal communication skills

• Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk)

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.