At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

Control Management Risk Pillar Copy (Risk ID, Assessment, Testing and Reporting): The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

Band Level Copy: GS Control Management is looking for a Testing Analyst responsible for performing testing and driving controls across GS processes as a member of the GS Conduct Risk team. This group performs research-based monitoring of processes across all GS functional areas & markets to identify and remediate misconduct.  

BU Specific Responsibilities:

The Quality Analyst, Conduct Risk Testing will:

• Support the business on assigned market(s) by conducting call monitoring within required timelines, to ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policies
• Review and enhance policies and procedures for accuracy and clarity in execution
• Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps
• Develop solutions with peers, leaders and assigned business partners to close identified gaps
• Regularly review processes and procedures for effective controls
• Identify opportunities for enhancements and challenge the status quo

Required Qualifications:

·       High level of integrity, willingness to learn and adapt to changes.

·       Demonstrates strong proficiency in both spoken and written English. Additional language skills are an advantage

·       Organized, energetic individual with well-developed communication and problem-solving skills.

·       Attention to detail and ability to multitask and work in a fast-paced environment to meet constricted timelines.

·       Ability to organize and manage to deadlines, adapting your time to changing priorities to meet the needs of the department.

·       Flexible and adaptable to constantly evolving environments, accepting change.

·       Strong relationship building skills, highly engaged and ability to work as part of a team ensuring team goals are achieved.

·       ICS/GMNS experience preferred

·       Testing experience preferred

Preferred Qualifications:

·       Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; or certifications are advantageous

·       1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

·       Experience in call center operations

·       Experience in at least one of the following: 

o   Supporting identification of operational risks throughout business processes and systems

o   Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

o   Supporting independent control monitoring, including identification of control improvements

o   Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing

o   Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.