At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Data Privacy & Governance Office (DPGO) strengthens American Express’s data privacy and data-sharing practices by implementing modern capabilities and strategies that accelerate speed to market while ensuring secure, responsible data connectivity.

Within DPGO, we are undertaking a transformative initiative to modernize our Digital Tracking Platform and associated processes—enhancing growth, operational efficiency, and regulatory compliance.

The Manager-Privacy Operations & Integration will sit within the newly formed Global Privacy Center of Excellence (GPCE) and be part of a team who is responsible for enabling privacy across the First line of Defense (1LOD). This role will assist with the execution of privacy and data protection standards across business units to manage privacy risk within processes, products, projects, third-party services, or other activities that involve the processing of personal data.

How will you make an impact in this role?

• Assist with embedding privacy into daily operations, design, products, and processes
• Support stakeholders in effective identification, assessment, mitigation or privacy risk across business units
• Partner across second and third lines of defense to align controls and audit readiness
• Serve as a trusted advisor to business and technology stakeholders, helping them implement privacy requirements
• Work with partners in the Global Privacy Center of Excellence to facilitate enterprise-wide privacy risk management in alignment with organizational best practices
• Provide guidance in managing privacy risk to drive enterprise continuity across different regions and business units
• Provide support in managing privacy risk across cases including product development, AI, third-party, cross border transfers, regulatory exams, second-line effective challenge, and audits

The successful candidate should be able to and or have:

• High degree of organization, individual initiative and personal accountability and resiliency
• Excellent communication skills with a demonstrated ability to lead, engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
• Proven ability to manage multiple demands successfully within a matrixed organization
• Track record of creating and leading strong cross-functional teams
• Enjoy solving large and complicated problems
• Ability to maintain a positive, can-do’ attitude

Minimum Qualifications

• Bachelor’s degree in business, management, or a related field
• 3+ years of experience within a Privacy risk management or oversight function
• Demonstrable knowledge of either the GDPR, CCPA or GLBA

Preferred Qualifications

• Advanced Degree
• Industry credentials (e.g., IAPP)
• Knowledge of non-US/European Privacy and Privacy adjacent regulations
• Prior Financial Services or Banking Industry experience
• Prior experience with privacy-related processes across an Enterprise or local level for a financial services company
• Prior experience with driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information
• Prior experience using enterprise-thinking to quickly identify areas of improvement

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.