At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for the design, execution, and ongoing governance of end-to-end business processes and internal controls across critical operational and financial activities. This position will play a key role in enhancing process discipline, risk management, and control effectiveness by driving standardization, simplifying processes, implement new controls, and ensuring sustainable compliance as the business continues to scale.

The Process Control Analyst role will be focused on ensuring control management is embedded in the day-to-day operations of our organization, a strong focus will be placed on proactive issue identification, continuous improvement, and timely remediation of control gaps, supporting both regulatory expectations and internal governance standards.

We are looking for a detail oriented, structured, and solution-driven professional with strong communication and project management skills, capable of driving sustainable improvements while supporting a high quality, compliant, and well controlled operating model.

The responsible will:

• Drive transformation by improving processes, strengthening controls, and embedding prevention into how International Card Services work gets done
• Support the Business Unit with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations
• Manage Corrective Action Plans and Operational Risk Events, ensuring timely closure and long-term risk mitigation
• Partner closely with cross-functional stakeholders to drive process improvements and implement prevention strategies that reduce operational risk and customer harm
• Support the testing, documentation and management of Business Risk Self Assessments Process
• Support the coordination, response and remediation activities for KYC process
• Collaborating with peers to identify process improvements and implement prevention strategies to strengthen controls and mitigate operational risk
• Document control design effectiveness and help address control gaps across processes/products.

Minimum Qualifications

• English/Spanish bilingual.

• Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization.

• Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change.

• Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments.

• Proficiency in Excel and PowerPoint, experience handling Power BI and manipulating Data.

• Process Mapping and process documentation skills.

• Demonstrated autonomy, problem-solving, and sound decision-making under pressure.

• Adaptable and agile.

• Strong consultative and negotiation skills.

  Preferred Qualifications

• Improvement and transformation experience with operational, control and/or compliance processes is strongly preferred
• Project management skills preferred
• Visio

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.