At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Do you have the passion to deliver world class customer experiences every day?

American Express are looking for Customer Care Professionals to join their Customer Engagement Network in Belgium. 

The proposed work regime will be hybrid including 3 days per week in the office in Brussels.

Our mission at American Express is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a Customer Care Professional, you will be a part of the team within our Customer Engagement Network which develops lasting relationships with our Card Members.

Here's just some of what you'll do in this role

• Deliver extraordinary care to a wide range of American Express customers with a variety of requests
• Help propel your team to success
• Build meaningful relationships through consultative questioning to ensure added value for the customer
• Offer custom solutions and negotiate a positive outcome for the customer and American Express
• Meet and exceed quality goals, compliance regulations and productivity targets
• Document necessary information
• Re-prioritize to adapt to the ever-changing environment

In return, as a talented and capable professional we will

• Offer opportunities for your professional growth and advancement
• Provide recognition and reward when you drive and deliver exceptional results
• Respect and value you for your diversity, integrity, and teamwork

Minimum Qualifications

• Demonstrate personal excellence by remaining positive in difficult situations
• Strong verbal communication skills in French, Dutch, and English
• Display a passion to serve by delivering extraordinary service in every interaction with our customers
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
• Strong interpersonal, communication and listening skills
• Good writing skills in French or Dutch are a plus

Non-considerations for sponsorship:

Employment eligibility to work with American Express in Belgium is required as the company will not pursue visa sponsorship for these positions.

 

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.