At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of the Global Litigation and Investigations Team, the Legal Analyst – Team Leader will lead a team of Legal Operations Specialists and provide dedicated operations support to the Global Legal Order Processing Center of Excellence.

Job Description:

• Ensure compliance with US and other global laws and regulations and applicable procedures
• Responsible for managing case load of assigned colleagues
• Provide effective coaching and timely feedback to assigned colleagues
• Drive colleague productivity, quality and timeliness of work to meet established goals/metrics
• Escalate complex issues to legal advisory team for action
• Collaborate with legal advisory team to identify process gaps and offer solutions
• Focus on colleague quality and encourage high quality performance
• Ensure legal and regulatory deadlines are met and request extensions when required
• Educate colleagues on the quality standards identified for our business
• Provide guidance and support to colleagues to assure adherence to procedures
• Maintain current knowledge of privacy laws and other regulatory requirements identified for our business
• Assist with development and execution of colleague training
• Onboard colleagues
• Manage colleague communications
• Conduct mid-year and year-end performance reviews
• Ensure compliance with US laws and regulations and applicable procedures
• Provide operational support to teams on projects as required by Counsel or other Team Leaders

Preferred Qualifications:

• Bachelor’s degree in law, management or related subjects.
• At-least 3-5 years of experience in leading a team in an operations/ in-house legal environment.
• Strong people management skills such as coaching, communication and performance management
• Able to demonstrate strong colleague centric understanding and build strong relationships with others on a global team
• Able to deliver results in accordance with business goals and objectives
• Sense of urgency, ability to discern critical matters

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.