About AMEX

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Business Unit/ Role Specific Info

The Global Servicing (GS) team is comprised of several interconnected business units which collectively provide service on a global scale, playing a central role in helping American Express achieve its vision of being the world’s most respected service brand. As part of GS, the Global Credit and Fraud Operations (GCFO) organization plays a vital role in providing the world’s best customer experience over various cardmember journeys from new acquisitions to Credit & Collections, ensuring we protect the company’s assets & brand.

As part of GCFO, Global Fraud oversees the end-to-end management of Fraud & Authorization Servicing and Claims processing worldwide. Our mission is to ensure every interaction is managed with precision, care, and an unwavering commitment to protecting both our customers and our company.

How will you make an impact in this role?

This internship focus on data analytics and reporting to support data driven decision making. The candidate will work closely with our analysts and leadership team to turn data into actionable insights and support ongoing operational excellence initiatives. 

Key Responsibilities

•                    Partner with analyst to develop and refine reports that provide insights for decision making.

•                    Support the team in collecting, consolidating and analyzing data to identify key trends and insights.

•                    Assist in developing and maintaining reports, dashboards and performance update decks.

•                    Pull, clean and analyze data using Google Cloud Platform Big Query.

•                    Assist in creating or maintaining dashboards in Power BI to track key performance and operational metrics.

•                    Coding with Python to support data processing tasks.

•                    Contribute to ad-hoc analysis and operational support by working with large datasets.

•                    Support business audit preparation and documentation when required.

Skills and Qualifications

•                    Basic knowledge of SQL for data querying.

•                    Exposure to data visualization tools such as Power BI, Tableau, etc.

•                    Proficiency with Python or other coding language for data manipulation or automation.

•                    Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

•                    Strong analytical mindset with attention to detail.

•                    Eagerness to learn, ability to work independently and in a team environment.

Additional Information:

• Location: Kuala Lumpur

• Starting Date: 27th April

• Duration:  6 Months

• Hours: Full time

• Year of study: Bachelors - penultimate or final year of study

This internship requires you to be available for a period of 6 months

Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions.