At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Build a comprehensive understanding of the organization’s current targeting and modeling landscape across all business segments. Identify capability gaps, future needs, and integration opportunities, and translate these into clear product and technical requirements for platform and engineering teams.
• Shape the product and capability roadmap by working closely with Marketing, Product, Analytics, Modelling, Data Engineering, and other key partners. Drive alignment on strategic priorities, use-cases, and delivery milestones, ensuring the roadmap reflects both near-term business value and long-term capability evolution.
• Ensure continuity and protection of existing targeting objectives and performance KPIs during capability or platform transitions. Define validation criteria, performance safeguards, and migration frameworks to maintain business impact while enabling modernization.
• Cultivate strong cross-functional partnerships across business units, acting as a connector to bring teams together around shared goals. Facilitate decision-making, resolve ambiguity, and ensure effective execution across diverse stakeholders.
• Provide structured, proactive updates to senior leadership, including key decisions, trade-offs, risks, and alignment needs. Represent the end-to-end capability vision and ensure leadership is informed and aligned ahead of critical milestones.

Minimum Qualifications

• Experience in product analytics, data-driven product roles, marketing analytics, or related domains
• Strong analytical and structured problem-solving skills, with the ability to translate business problems into actionable product solutions.
• Advanced SQL experience working with large datasets in big data or cloud-native environments.
• Understanding of data pipelines, models, and activation systems at a conceptual level.
• Familiarity with Agile/Scrum methodologies and contributing to backlog refinement and sprint execution.
• Strong written and verbal communication skills, with the ability to present insights and recommendations to diverse stakeholders.
• Bachelor’s degree in computer science, Engineering, Information Systems, or a related field.

Preferred Qualifications

• Familiarity with handling and analyzing large datasets in data-driven environments
• Experience with Python or other relevant analytical/programming tools in a data-driven environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.