At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This Director, Chief of Staff role, also known as a Director Assistant, directly supports the Executive Vice President of Global Infrastructure (GI) The Director Assistant is responsible for a broad range of activities including strategic, analytic and communications initiatives to help ensure the objectives of the portfolio are met. The incumbent will work closely and collaborate with all members of the GI organization. They will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment. This individual will also serve as a thought partner in determining direction for the organization and business partners, in collaboration with its leadership team.

Key responsibilities include:

• Running the office of the Executive Vice President and acting as a central point of contact for urgent business issues, initiatives managed by the executive office and addressing informational requests.
• Support in creating impactful and comprehensive communications/presentations for a broad set of audiences.
• Leading goal setting and measurement process for the team.
• Managing business planning and operational processes such as planning and owning leadership workshops, talent assessments, townhalls, site visits, performance calibration sessions, etc.
• Supporting adhoc special projects.
• Liaison with CEG partners, the broader Chief of Staff community, and other key stakeholders across the enterprise.
• Coordinating and facilitating regular staff meetings and monthly VP discussions on behalf of the EVP.
• Coordinating office administration and ensuring the seamless delivery of Enterprise Technology Services and American Express’s informational requests.
• Actively seeking formal and informal feedback from employees to ensure maximum employee engagement and improvement towards leadership effectiveness.
• Creating strong working relationships across the group as well as business partner groups to maximize information sharing, problem solving and idea generation for key business issues.
• The successful candidate is a strong strategic thinker who possesses the confidence and composure required to effectively communicate across a diverse set of constituents.

Qualifications:

• The role is a multi-faceted one and requires analytical, strategy, and consultative skills.
• Extensive experience in project management and change management including ability to multi-task and handle shifting priorities with time-sensitive deadlines in a complex, fast-paced environment.
• Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations).
• Exemplary positive attitude & interpersonal skills with a consistent record in successfully building, maintaining, and leveraging relationships with senior management at all levels within the organization.
• Be a highly motivated self-starter who can drive results and get things done in a self-directed manner, with excellent organizational skills and careful attention to detail.
• Have exemplary written and verbal communication skills, including strong Microsoft office skills including PowerPoint and Excel.
• Strong executive presence and proven ability to exercise the utmost discretion when handling confidential matters.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.