At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting Consumer with overdue accounts to secure the payment of the account. Also, they do preventive work to avoid future overdue with accounts that are delinquent in nature.

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing processes.
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
• Should possess strong analytical and problem-solving skills and a tremendous will to win
• Strong relationship building, management and influencing skills
• Exceptional verbal, written, and interpersonal communication skills

Minimum Qualifications

• Graduates/Under graduates with 1-10 years of International BPO calling experience
• Excellent Communication Skill
• Comfortable working in 24/7 work environment
• Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
• Ensure maximum recovery on Card Members accounts through Inbound/Outbound calls

Preferred Qualifications

• Credit and Collections experience with a reputed organization