At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

JOB DESCRIPTION

The Director of Partner Management is responsible for managing a team of colleagues to deepen card acceptance in Mexico through third party partnerships under the Opt Blue and Aggregator models. The role leads a team of 10 Amex Colleagues.

The incumbent will lead the third-party acquiring partnerships team in:

• Analyzing the market to identify potential third-party acquirers, liaising with Merchant Acquisition teams to establish partnerships.
• Effectively engaging with acquiring partners, with the aim of deepening relationships that generate strategies to deliver value for both American Express and partner.
• Leading the analysis of opportunities and defining a robust strategy to deepen partner relationships that will ensure American Express is available as a payment method across all of the partner’s products (e.g., POS, contactless, e-commerce).
• Leading the analysis to devise tactical strategies to manage the sponsored merchant engagement funnel, ensuring enablement, engagement, welcomed
• Acceptance and activation to maximize Cardmember POC and maximize business volume.

The incumbent also leads the relationship with internal partners: Global Acquiring Capabilities, Compliance, OE, Marketing, PCG, Pricing, GCO, GSG, among others.

Qualifications

• A minimum of 10 years of experience in payments industry including experience building high performance teams.
• Proven strategic thinking and financial/analytical acumen.
• Demonstrated commercial experience and team leadership for design and execution of winning strategies.
• Extensive negotiation experience and relationship management skills of external partnerships.
• Ability to build strong Blue Box linkages at all organizational levels and across multiple functions.
• Ability to lead work within a fast-paced team environment and deliver results under pressure.
• Problem solving and decision-making ability.
• Bilingual (English/Spanish)

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.