At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Building lasting relationships is at the heart of our business–and that’s exactly what members of our Account Sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and you, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in Account Sales on #Team Amex.

Who we are and what we do?

The ICS OPC/One-Phone-Channel Team Germany is part of the International Card Services organization and is based in our multicultural Hub in Madrid/Spain. Our team consists of more than 26 colleagues working for our Sales and Account Sales Teams, focused on acquiring, expanding, and retaining SME/Small & Medium Enterprise customers in the German market.

Our SBS/Small Business Account Sales Team partners with business owners in managing their finances, improving cash flow and staying in control of everyday expenses. Together, we’ll win as a team, striving to uphold our powerful backing promise to our customers and each other every day.

How will you make an impact in this role?

• Manage a portfolio of premium Small Business clients with clear focus on profitable growth and long-term customer retention and expansion.
• Identify client needs with American Express products and services and sell appropriate value components to create greater customer engagement.
• Proactively manage an effective pipeline, identifying and prioritizing expansions to achieve and exceed profitable growth targets.
• Ensuring premium value is delivered aligned with client’s goals, delivering a positive customer experience and achieves customer advocacy.
• Understanding client’s needs, threats, and risks to maintain and grow sustainable relationships.
• Operating effectively in a fast-paced evolving environment to collaborate and coordinate with a range of stakeholders across ICS and our Blue Box.
• Manage your sales activities through the CRM tool (Salesforce) facilitating a timely and accurate reporting of all customer interactions.

Minimum Qualifications:

What we are looking for and what you should be passionate about:

• Native level in German, plus fluency in English written and spoken (our company language).
• Ideally with a background having lived in Germany or worked for the German Market.
• Passion for negotiating and interacting with customers (previous Sales experience is a plus).
• Ambition, strong inner motivation, and challenger mindset to think creatively to identify new business opportunities (being part of the solution and execution).
• High learning agility and inner motivation to keep growing and developing with your peers in a fast-paced and evolving environment.
• Self-driven and results oriented with a positive mindset and a clear focus on achieving and exceeding targets and goals.
• Excellent time management and organizational skills, creating and applying a structured approach to your day-to-day work responsibilities while adapting to changing circumstances.
• Ability to work independently whilst also collaborating with team members in different markets to maximize individual and company performance.
• Strong interpersonal and listening skills. Highly engaging communication style with ability to speak confidently with internal and external stakeholders including senior executives.
• Winning attitude to grow the team, to grow with us and to our contribution to the business

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.