At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the American Express brand through public relations, social media and content development, colleague communications and corporate social responsibility initiatives.

The Director, Colleague Communications will drive the internal communications strategy and activities of American Express’ International Card Services (ICS) business. ICS is one of the company’s fastest-growing operating segments and is responsible for American Express’ card issuing activities outside of the U.S., with a significant presence across Europe, Asia Pacific, Latin America and Canada. The business works closely with other divisions of American Express, including teams responsible for growing merchant acceptance of American Express payment products around the world, developing customer-facing digital capabilities, and managing risk.

The person in this role will develop and execute colleague communications strategies for the ICS business and its leaders to build understanding of the business’ priorities and strategy. They will be responsible for developing content ranging from newsletters, memos, internal intranet content and presentations, as well as supporting the planning and execution of senior leader town halls, internal forums and other colleague engagement events. They will collaborate closely with teams in the Colleague Experience Group (HR), legal, and finance functions, as well members of the global CA&C team to bring to life enterprise-wide campaigns and initiatives.

This role reports to the Vice President, International Corporate & Communications, EMEA & APAC, and is based in London.

How will you make an impact in this role?

• Develop and execute colleague communications activities designed to drive engagement and foster connection to the vision and strategy of senior leaders.

• Devise creative ways to enhance the look and feel of written content, multimedia and in-person events.

• Think strategically about how to best leverage available communications channels, including colleague intranet sites, Slack, and email, to drive content engagement.

• Create engaging follow-up content and recaps from colle

  ague events.

• Support the rollout of corporate and global programs and initiatives, including reward and recognition campaigns, leadership development activities and innovation awards.

• Partner with CA&C colleagues across geographies to drive coordination and consistency in global communications.

Minimum Qualifications

• Significant experience in communications or related role

• Superior writing and editing skills.

• Strong strategic thinker able to effectively shape storytelling and channel management strategies.

• Ambitious self-starter who is passionate about writing, storytelling, and crafting compelling and effective communications that can engage broad audiences.

• Ability to translate business terminology into compelling, accessible written communication.

• Strong project management skills and ability to execute against multiple deadlines.

• Exceptional collaboration skills with an ability to work across teams and comfort with interacting with colleagues at all levels of the organization.

• Familiarity with PowerPoint, OneDrive, and embraces emerging technologies to support development of communications. 

Preferred Qualifications

• Experience in graphic design and multimedia content creation is a plus.

• Background in journalism, public relations, mass communications.

• Experience in employee engagement, organizational communications, internal and external communications for global organizations is desired.

• Communicate with internal and external business partners. 

 

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 

• Bonus incentives 

• Support for financial-well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.