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Business Operations Analyst - Nordics & Baltic

American Express

Business Operations Analyst - Nordics & Baltic

American Express

Stockholm, Sweden, Sweden

·

On-site

·

Full-time

·

3w ago

Benefits & Perks

Healthcare

401(k)

Flexible Hours

Parental Leave

Learning Budget

Mental Health

Remote Work

Healthcare

401k

Flexible Hours

Parental Leave

Learning

Mental Health

Remote Work

Required Skills

Project Management

Compliance

Risk Management

Analytical Skills

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express is a Global company with a strong presence and growing card customer base in the Nordics. The GM&NS Nordics and Baltics Merchant team based in Stockholm are responsible for maintaining and growing the merchant base to support those customers.

As an Analyst, Risk Management within the Business Operations Team, you will play a key role in ensuring regulatory compliance and driving improvements to digital platforms and processes. The role has a strong focus on AML and KYC, covering both merchant onboarding and ongoing reviews. You will also be responsible for managing third-party relationships and overseeing Third Party Risk Management in line with regulatory and policy requirements.

Key Responsibilities:

  • Act as a subject matter expert and primary point of contact for AML and KYC, covering merchant onboarding and periodic refresh activities
  • Drive and support digital platform and infrastructure improvements, including internal NPA processes (AEMP54)
  • Manage third-party relationships in line with regulatory requirements and internal policies, including risk assessments and ongoing oversight (AEMP10)
  • Identify, assess, and mitigate operational and control risks, continuously optimizing processes and controls
  • Coordinate and support central initiatives related to control environment and business enablement.
  • Collaborate closely with internal stakeholders and external partners to ensure effective execution of risk and compliance initiatives

Minimum Qualifications:

  • Excellent written and verbal communication skills in English and Swedish
  • Strong project management capabilities with experience managing complex initiatives across multiple stakeholders.
  • Experience driving digital improvements or transformation initiatives within a regulated or operational environment is an advantage
  • Proven ability to build and maintain effective relationships with internal and external partners
  • Ability to work independently, challenge existing practices, and make informed decisions when required
  • Strong analytical and organizational skills, with attention to detail and the ability to manage multiple priorities
  • Highly organized, resilient, and able to perform effectively in a fast-paced environment
  • Proactive, solution-oriented mindset with a strong sense of ownership
  • Ability to manage multiple priorities in parallel with effective planning and execution
  • Prior experience or knowledge within AML/KYC is an advantage

Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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About American Express

American Express

American Express Company or Amex is an American bank holding company and multinational financial services corporation that specializes in payment cards. It is headquartered at 200 Vesey Street, also known as American Express Tower, in the Battery Park City neighborhood of Lower Manhattan.

10,001+

Employees

New York

Headquarters

Reviews

3.3

10 reviews

Work Life Balance

2.8

Compensation

3.2

Culture

2.5

Career

3.0

Management

2.0

45%

Recommend to a Friend

Pros

Good benefits and compensation

Training and professional development provided

Well-structured company with high-level professionals

Cons

Micromanagement and lack of trust from leadership

Fast-paced, high-stress work environment

Poor work-life balance with extended hours expectations

Salary Ranges

0 data points

L2

L3

L4

L5

L6

L2 · ヒューマンリソーシズ L2

0 reports

$168,350

total / year

Base

$67,340

Stock

$84,175

Bonus

$16,835

$117,845

$218,855

Interview Experience

10 interviews

Difficulty

3.0

/ 5

Duration

21-35 weeks

Offer Rate

10%

Interview Process

1

Application Review

2

HireVue Pre-Screening

3

Technical Phone Screen

4

Behavioral Interview

5

Final Round Interview

6

Offer

Common Questions

Coding/Algorithm

Behavioral/STAR

Technical Knowledge

Past Experience

Culture Fit