At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise Data and AI organization unites data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.

As a Director of GenAI Product, you will join our team that has embarked on launching GenAI products at Amex. In this role, you will be responsible for leading the strategy, development prioritization, and successful delivery of products that both deliver and power GenAI. You will lead a product team across enterprise demand, new/emerging capabilities, and customer management in a way that will align with company goals and inspire innovation while ensuring responsible AI. Our leaders work with distributed teams in a highly dynamic environment collaborating with product and technology leaders, and engineers who are passionate about our journey to solve and deliver technology-powered solutions that our customers love and that works for our business.

Key Responsibilities may include:

• Keeping up with the latest industry research around GenAI and related technologies to ensure we are appropriately leveraging new techniques and capabilities.
• Applies industry standards and best practices to ensure compliance, performance, and adoption of new technologies.
• Supervises and ensures architecture consistency with enterprise standards, guidelines, and principles by conducting regular reviews, audits, compliance checks, and providing feedback for continuous improvement.
• Serve as a trusted technical advisor for teams looking for practical guidance on how to solve architectural challenges.
• Develops comprehensive architecture plans and influences implementation strategies to drive business improvements and innovation, with support from peers and leaders.
• Designs scalable and reusable frameworks, interfaces, and services to support diverse business needs.
• Delivers enterprise-grade application programming interfaces, enabling seamless integration and enhanced functionality across different systems and applications.
• Oversee the integration and maintenance of new and existing platform components, ensuring optimal performance, reliability, and scalability of software systems.
• Collaborate with cross-functional teams to define technical requirements, develop implementation strategies, and ensure seamless integration of complex software projects.

Minimum Qualifications:

• 7+ years of professional technical AI architectures and/or AI software development experience.
• Proven technical expertise in designing, developing, and maintaining, products, platforms, and/or architectures
• Full software development lifecycle experience.
• Skilled in architecting scaled GenAI Solutions in public cloud (ex. AWS, GCP, Azure).
• Knowledge of Generative AI and Large Language Model inference.
• Knowledge of agentic coding (e.g., Github Copilot, Claude Code, Codex, etc.).
• Knowledge of agentic architectures.
• Knowledge of GenAI AI tools and frameworks, such as Langchain, Llama Index, Semantic Kernel, etc.
• Passion for cutting edge technologies and excitement to tackle hard problems before there are clear solutions.

Also Critical to your Success:

• A passion for creating a fun, empathetic work environment where high performing, diverse teams can thrive.

Bonus Points:

• Experience building, developing, integrating with and/or launching GenAI products in a highly regulated industry.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.