At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About: Our department – The Enterprise Communications & Mar Tech Experiences (ECMX) team is a Marketing Centre of Excellence formed to support business units across the enterprise and sits within the Membership Portfolio Services (MPS) group. This role will support the ECMX organization, a team responsible for growing the American Express brand in more than 150 countries around the world.

Our team – The ECMX Program Management Office (PMO) is working on an enterprise-wide initiative to transform how American Express plans, builds, and delivers marketing campaigns. Our mission is to create a more agile, automated, and data driven marketing ecosystem that accelerates business outcomes through personalized and customer-centric experiences.

How will you make an impact in this role?
We are seeking a dynamic Associate to join the ECMX PMO team as we advance our multi-year strategy to develop innovative marketing technology solutions. These initiatives will elevate how we design, build, review and deploy marketing experiences across the enterprise.

The successful candidate will bring a strong focus on standardizing cross-functional communications and delivering time-sensitive program management initiatives to drive successful outcomes. The role requires a skillful communicator who can maintain a positive, solutions-oriented mindset while navigating complexity and change.

Core responsibilities include:-Engagement – Support highly visible ECMX strategic initiatives by working across Marketing, Product, Operations, Compliance, Technology, and others partner organizations. Translate business needs into clear, actionable communications for new solutions. Synthesize accomplishments, milestone status, risks, and upcoming deliverables across multiple workstreams, including Audience, Campaign, Content Management, Creative Compliance Review, Offers, and others.

• Executive Communications – Help standardize end-to-end communications for the ECMX initiative and proactively escalate issues as needed. Support stakeholder engagement efforts to increase transparency, align on priorities, and accelerate decision-making. Drive consistency by documenting and distributing key decisions and developing reusable communication templates. Familiarity with tools such as Share Point, Confluence, or similar platforms is preferred.
• Planning – Contribute to program planning capabilities, including analytics and insights, discovery, roadmap ideation, outcome definition, and dependency management. Help establish critical milestones and identify opportunities to automate and improve planning processes. Familiarity with Airtable, Clarity, Jira, Rally, or similar tools is preferred.
• Analytics – Create clear, compelling visual assets to support solution design and product delivery discussions. Facilitate alignment across stakeholder groups by translating data into meaningful insights. Propose new and improved ways to communicate metrics and performance. Familiarity with Adobe Analytics, Data Insights, Power BI, or similar tools is preferred.
• Governance – Support compliance with Project Governance requirements by collecting, organizing, and submitting documentation for control processes. Identify and escalate risks that may impact delivery timelines, challenge assumptions, introduce key issues, or affect dependent initiatives.

Approach:

• You are solution-oriented, results-driven, and bring passion and enthusiasm to your work. You thrive in fast-paced, innovative environments and are a self-starter who values organization, attention to detail, and accountability.

• You have strong business and technical communication skills, with the ability to engage, influence, and inspire diverse stakeholders. You know how to drive disciplined collaboration and alignment across large, cross-functional teams.

• You make sound decisions, even when information is incomplete, by applying thoughtful analysis, experience, judgment, and established decision-making principles.

• You bring an enterprise mindset and a strong sense of curiosity. You connect the dots, ask impactful questions, and confidently — yet respectfully — challenge ideas when appropriate.

• You are customer-centric and strive to deliver solutions that meet user expectations while balancing product, engineering, and operational best practices.

• You value teamwork and culture, actively contributing to a collaborative environment and bringing energy and openness to idea exchange.

• Minimum Qualifications

• 2+ years of experience in Product Management or a related role.

• Strong written and verbal communication skills, with a proven ability to build effective relationships across teams.

• Exceptional organizational skills, including strong attention to detail and the ability to manage, prioritize, and deliver across multiple initiatives with tight timelines.

• Demonstrated ownership mindset with a strong desire to learn, grow, and continuously improve.

• Self-starter with an enterprise perspective, able to connect the dots and understand how individual contributions support broader organizational objectives.

• Ability to translate technical concepts into clear business communications and effectively document business requirements.

• Comfortable sharing ideas and insights across all levels of leadership, including senior stakeholders.

• Adaptable and resilient, with the ability to quickly pivot and reprioritize in response to evolving business strategies.

• Passionate about marketing technology and energized by the rapidly evolving external technology landscape.

• Preferred Qualifications

• Experience using AI tools to automate reporting (ChatGPT, Claude, Copilot, Gemini, Canva, or similar tools)

• Experience using visualization and project management tools (Airtable, Clarity, Jira, Power BI, Rally, or similar tools).

• Experience using Agile software development processes such as Scrum or Kanban

• SAFe or PMP training and certification a plus.

• Experience with Adobe CDP (Customer Data Platform), Adobe Journey Optimizer & Campaign Journey Analytics, Salesforce, Mar Tech ecosystem/platforms, or similar tools

• Experience working within Agile software development methodologies and supporting tools and frameworks (JIRA, Rally, Lean Portfolio Management, or similar tools).

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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