At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking a Band 30 Quality Assurance Engineer (Automation) to join our ICRST (International Card & Risk Services Technology) organization in Bangalore,India. This role is responsible for driving test automation, quality engineering practices, and Salesforce testing across enterprise applications.

The ideal candidate will have deep hands-on automation experience, strong Salesforce domain knowledge, and proven ability to deliver quality solutions in Agile, CI/CD-driven environments. This is a senior individual contributor role with responsibility for mentoring junior engineers and influencing quality strategy at the application level.

You will be part of an Engineering team :

• Reporting to an Engineering Director or Senior Engineering Manager

• Work closely with Salesforce developers, Product Owners, and DevOps teams

• Operate within Agile / SAFe delivery models

• Execute portfolio-level quality and automation strategies

Key Responsibilities:

Automation & Quality Engineering:

Design, develop, and execute automated test scripts and frameworks using one or more of the following:

• Selenium

• Playwright

• Karate

• Cucumber (BDD)

Build and maintain scalable automation frameworks for functional, regression, integration, and API testing

Maintain and enhance automation regression suites to support frequent releases

Ensure automation coverage aligns with business, functional, and non-functional requirements

Salesforce Testing (Mandatory)

• Perform end-to-end testing of Salesforce applications, including:

• Salesforce configuration and customization testing

• Workflow, validation rule, and data integrity testing

• Integration testing with upstream and downstream systems

• Collaborate with Salesforce developers and administrators to ensure quality delivery

SDLC, Agile & CI/CD Enablement

Participate across the Software Development Life Cycle (SDLC) including requirement analysis, design reviews, test planning, execution, and release validation

Drive automation execution in CI/CD pipelines

Support audit, compliance, and evidence requirements as per internal quality standards

Actively contribute to shift-left testing and defect prevention strategies

Defect & Quality Management:

• Log, track, and manage defects using standard defect tracking tools

• Perform root cause analysis and partner with developers to improve code quality

• Define, track, and analyze quality metrics such as defect density, test coverage, automation effectiveness, and test execution status

Collaboration & Technical Leadership:

• Act as a quality SME at the application level

• Mentor and guide junior QA engineers

• Contribute to automation strategy, tooling decisions, and best practices

• Participate in internal quality engineering communities and continuous improvement initiatives

Required Qualifications:

Education:

Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent practical experience

Experience:

• 5+ years of experience in Quality Engineering / Automation Testing

• Strong experience in Salesforce application testing (must-have)

• Proven hands-on experience with automation frameworks and CI/CD environments

Desired Technical Skills:

• Automation Testing

• Selenium

• Playwright

• Karate

• Cucumber / BDD

• Salesforce Testing

• API Testing

• Regression Testing

• Integration Testing

• CI/CD Pipelines

• Agile / SAFe

• SDLC

• Defect Management

• Quality Engineering

(Candidate must have hands-on expertise in at least two automation frameworks listed above.)

Preferred / Nice-to-Have Skills:

• Programming or scripting experience (Java, JavaScript, or similar)

• API testing using REST-based tools or frameworks

• Experience with test data management

• Exposure to performance or non-functional testing

• Familiarity with quality dashboards and reporting tools

• Experience working in large-scale enterprise or regulated environments

Behavioral & Core Competencies:

Technical Competencies

• Automation Engineering

• Programming & Test Frameworks

• SDLC & Agile Practices

• Systems Integration Testing

• Platform & Domain Knowledge (Salesforce)

Behavioral Competencies

• Strong analytical and problem-solving skills

• Clear and effective communication

• Collaboration and teamwork

• Continuous improvement mindset

• Learning agility and adaptability

• Accountability for quality delivery

Why This Role:

• Opportunity to work on enterprise-scale Salesforce platforms

• Strong focus on automation-first quality engineering

• High visibility and impact within ICRST (International Cards Risk Services Technology) initiatives

• Clear expectations aligned to Band 30 individual contributor growth

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.