At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Manager will provide program management support to the Enterprise Risk Management (ERM) Transformation team and play a key role in coordinating and advancing the work of the ERM organization for American Express. The Transformation office supports an enterprise-wide initiative to strengthen the Company’s risk management capabilities and controls.

Critical to the success of this position are strong communication skills, a team-player attitude and the ability to develop positive working relationships with a wide range of colleagues.

How will you make an impact in this role?

• Act as project manager for the ERM PMO team on an enterprise-wide multi-year project helping to review and close out a high volume of milestones.

• Support the development and enhancement of risk training materials, ranging from enterprise-wide introductory courses to targeted, policy-specific trainings aligned with regulatory and governance requirements.

• Partner with subject matter experts to translate complex risk frameworks and policy requirements into clear, practical learning content tailored to diverse stakeholder audiences.

• Serve as project manager for the Transformation initiative, coordinating cross-functional stakeholders, tracking deliverables, and ensuring timely task completion across risk types.

• Act as a central point of contact for ad hoc and one-off inquiries, providing analytical support and clear guidance to drive issue resolution and enable successful task closure.

• Identify opportunities for process improvements.

• Support and/or lead ad-hoc requests and special projects as needed.

Minimum Qualifications

• Bachelor's degree in Business, Finance, Economics, or other related area. Masters degree preferred.
• Intermediate to advanced proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• Understanding of risk management in banking including the Three Lines of Defense Model.
• Strong background in project management.
• Proven experience (at least 1-3 years) working in a fast-paced, complex, and dynamic environment, preferably with senior executives and C-suite offices.
• Excellent organizational and interpersonal skills, demonstrating good judgment in dealing with senior executive offices and key stakeholders.
• Strong attention to detail while anticipating needs of stakeholders and responsive to requests in a timely, efficient manner.
• Excellent communication (oral, written, listening) skills, a positive attitude and solution-oriented demeanor.
• Strong sense of integrity with ability to handle confidential and sensitive information with discretion.
• Ability to prioritize multiple tasks with minimal guidance and to proactively identify and resolve issues.

Preferred Qualifications

• Previous experience in financial services risk management and/or project management.
• Natural curiosity to lean in even when objectives are ambiguous.

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.