At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking for passionate, energetic, and confident English and Japanese speakers who are responsible for bringing our brand to life, creating lasting relationship and enhancing the experience of our customers for a living.

Launch your career by joining the Japan Disputes Team within the Customer Engagement Network (CEN) KL. CEN is a part of Global Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing through backend processing supporting card member disputes.

Key Responsibilities

• Pre-defined actions of certain types of claims chargeback’s under clearly defined criteria and high volume resolving complex issues (cardholder and merchant claim, internal inquiry) on cardholder’s or merchant challenge.
• Provide optimum services to cardholders and merchants and delivering flawless quality in accordance with police and procedures.
• Handle reporting, adjustments reconciliation and team case distribution.

Requirement

• Fluency in speaking, reading, and writing English and Japanese with JLPT 2 or above.
• Minimum of bachelor’s degree.
• A customer centric, can-do attitude for customer.
• Able to deliver result in accordance with policy and procedure.
• Good PC skills.
• Pro-active team player.
• Flexible to work shifts hours and Malaysia public holiday when necessary.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.