At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How you will make an impact

As Head of Product Management, you will own the end-to-end management of a portfolio of card products. You will set the strategy and translate it into execution. You will balance customer value, commercial outcomes, and risk discipline.
This is a senior individual contributor and people leader role. You will lead a high-performing team and work closely with Acquisition, Partnerships, Business Planning, Risk, Finance, and regional partners.
You will be accountable for overall portfolio performance, value proposition, and cardmember management.

Key responsibilities

• Own the product strategy and roadmap for assigned card portfolios, aligned with market priorities.

• Manage product economics across revenue drivers, cost levers, and investment trade-offs. Track performance with clear metrics and regular reviews.

• Lead the design, development, and launch of new features and enhancements. Own the process from concept through post-launch evaluation.

• Partner with cross-functional teams to shape value propositions, customer messaging, and lifecycle engagement strategies.

• Monitor portfolio performance using customer, spend, and engagement data. Identify growth opportunities and areas to optimize.

• Lead, coach, and develop a team of product management. Set clear expectations and build future-ready capability.

• Work closely with the Acquisition team to align priorities and deliver shared outcomes.

• Own product benefits, membership rewards, and co-brand partnerships within the portfolio scope.

• Support external partner management through joint planning, performance reviews, and product-related negotiations.

• Ensure all initiatives meet American Express governance, risk, and compliance standards.

• Drive disciplined execution through strong program management, clear timelines, and decision clarity.

What we are looking for

• 8–12 years of experience in product management, marketing, or commercial roles, ideally in cards, payments, or consumer financial services.
• Demonstrated end-to-end ownership of card products or similar consumer financial products.
• Strong commercial and analytical skills. Able to interpret financials and translate insights into action.
• Proven people leadership. Able to coach, develop, and motivate high-performing teams.
• Strong influencing skills across functions, including without formal authority.
• Experience operating in a matrix environment across local, regional, and global stakeholders.
• High comfort working in regulated environments with strong risk, control, and compliance expectations.
• Structured thinking with strong follow-through and attention to detail.
• Clear, confident communication skills. Able to engage credibly with senior leaders and partners.
• Customer-focused, data-driven, and grounded in practical decision-making.

Why this role matters

This role is a key feeder into other senior leadership roles. It offers real ownership, visible impact, and exposure to complex decisions. You will shape products that represent the American Express brand in market. You will also build the discipline and judgment required at the next level.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.