At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

The objective of the GMNS Global Strategy, Operations & Performance Governance team is to establish the Operational Risk and Governance strategy for GMNS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

GMNS is looking for a Manager, Exam Management focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, Exam Management will:

· Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.

· Facilitate processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials

· Project Manage the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)

· Contribute to the development, design, and maintenance of standardized exam management procedures that clarify roles, responsibilities and accountability across the end-to-end exam lifecycle

· Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU by identifying and escalating operational risk themes from regulatory exams and supervisory interactions and translating findings into risk statements and control considerations.

· Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs

· Facilitate the understanding and use of the risk governance framework across BUs through regular communication

· Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU

· Administer implementation of key areas training initiatives that align with Operational Risk Management

· Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

· 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function). Understanding of critical operational risk management lifecycle activities

· Strong project management, communication, and interpersonal skills

· Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

· Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

· Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., J.D., MBA, MSc) or certifications are advantageous

· Experience in at least one of the following:

o Translating operational risk strategy and appetite into execution guidelines

o Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

o Oversee the implementation of the operational risk governance frameworks

o Communicating and ensuring understanding and adherence to operational risk procedures and standards

o Facilitating the operational risk exam management processes

· Experience in financial services industry

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive
personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities
  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.