At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for card number assignment and fulfillment of new applications while maintaining a frictionless experience. This requires a multi-dimensional approach to the fulfillment of applications we receive through Digital acquisitions as we drive faster approval-to-spend timeframes for existing and new customers.

We are looking for a passionate, talented, and adaptable strategic product manager to own platform fulfillment capabilities that support American Express Enterprise Fulfillment Services.

In this role, you will have the responsibility to create foundational capabilities to accelerate cardmembers' access to spending by creating a fulfillment and servicing ecosystem that is seamless, personalized and ready across every preferred mode.

You will be responsible for:

• Owning, developing, and delivering Card Number Application Platform(CNAP) related strategies and capabilities.
• Shape the platform capabilities to ensure greater reusability, maintainability, scalability to meet global product demand
• Perform research to continuously uncover opportunities and brainstorm new solutions across card, loan, and banking products and across consumer, small business, and corporate customers
• Define and build self-service tools to decrease time to market
• Work with technical leadership to define architecture to solve recurring inefficiencies
• Measure time to market and product team efficiency to understand impact of platform capabilities
• Prioritize feature backlog to ensure that work focuses on the most impactful platform improvements
• Continually stay abreast of new digital platform trends and customer needs and the changing regulatory, competitive, and technological landscape
• Lead the Agile product development process (Lean, SAFe, Kanban) including writing and refining features and user stories, documenting customer and technical flows, and validating software functionality
• People leader to coach, lead and develop high performing Product owner(s)

Preferred Qualifications

• 5+ years of experience as a product owner or manager
• Proficient at investigating customer needs and problems
• Robust knowledge of software architectural patterns, systems integration, APIs, and fundamentals of full-stack web development
• Understanding of software performance monitoring and analytics
• Strong ability to analyze user experience metrics and other data to determine priorities, opportunities, and issues with product
• Ability to define and improve processes
• In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
• Experience in dealing with ambiguity/unstructured problems, simplifying complex problems, ability to use risk based decisioning frameworks, and influencing teams and stakeholders to drive desired outcomes
• Excellent oral and written communication skills; Ability to effectively communicate across stakeholders.
• Ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders
• Proven ability to manage change in dynamic, ambiguous environment and ability to influence without direct authority among peers and with leaders
• Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking
• Deep understanding of the acquisitions process and particularly the fulfillment platform areas of this process
• Experience with CNAP, EFP a plus

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.