At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation.

How will you make an impact in this role?

The Senior Manager – Strategic Projects will work very closely with several cross-functional partners such as US SME (Small and Medium Enterprise) Account Development, Product, Marketing, Finance, Risk and other key partners / COE teams. They will be the key thought leader for the business teams in ensuring the broader organization’s ability to achieve success both strategically and tactically. In addition to these core responsibilities, the incumbent will also lead special projects that drive the GCS strategy forward.

The ideal candidate will coordinate across key partners within US SME to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of leading initiatives from inception to successful execution.

Core Responsibilities:

• Lead Strategic Projects for the Global Commercial Services organization; serve as the primary point of contact for the customer for the duration of the project
• Leverage end-to-end business knowledge to develop detailed problem statement and conduct Root Cause Analysis for Strategic work
• Collaborate with Service Delivery team and business partners to develop a Project Charter/Scope and gain sign-off from all partners & senior sponsors on project parameters, timing & benefits
• Manage program governance and delivery, partnering with key stakeholders to drive delivery against key workstreams, multiple projects effectively, efficiently, influencing and escalating to drive results as needed
• Partner with multiple Business Units and teams across the American Express including, Product, Sales & AD, Marketing, Technologies, Operations Excellence, Finance,
• Operations to drive the execution of the strategic projects
• Develop project plan, manage deadlines and budgets, while identifying project risks, issues, and dependencies
• Ability to analyze large sets of data, with strong analytical skills and expertise in spreadsheets, charts, and data visualizations
• Project manage the design, development, and delivery of Strategic solutions
• Deliver updates and recommendations to Steering Committee/ Senior Leadership

 

Minimum Qualifications:

• Proven leadership and relationship skills, including the ability to influence positive outcomes and develop strong partnership/relationship with key business units across all levels of the organization
• 5-7 years of combined experience in Consulting, and/ or Program Management/Strategy
• Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities
• Excellent written, oral and presentation skills, with ability to interact with partners across all management levels
• Strong project/process management and prioritization skills
• Excellent problem-solving skills
• Experience using SQL and other analytical tools
• Consistent track record in analyzing data and information to proficiently produce relevant conclusions and recommendations

• Proficient knowledge of MS Office; understanding of program/project management software (MS Project etc.) is a strong advantage

   

 

Preferred Qualifications:

• Program Management, Six Sigma and/or other related certifications to demonstrate control approach is a plus

Bachelor's Degree required
 

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster