At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Partner Operational Project Analyst leads and governs high-impact partner operational initiatives for issuers and acquirers across the Latin America & Caribbean (LAC) region.

This role holds end-to-end accountability for complex implementations, operational performance, and partner experience outcomes. It operates with regional visibility, contributing to operating model alignment, risk governance, and strategic execution across multiple LAC markets.

The position serves as a key operational advisor within regional forums, ensuring local market execution aligns with global standards while reflecting regional regulatory, commercial, and operational realities.

• Lead a regional portfolio of complex, multi-market projects and strategic initiatives, owning end-to-end program governance, execution discipline, risk oversight, and delivery outcomes aligned to business and financial objectives.

• Act as senior operational lead for issuer and acquirer partners across LAC, driving executive governance forums, managing high-impact escalations, and influencing partner and regional leadership through structured, data-driven recommendations.

• Define and standardize regional implementation frameworks, ensuring alignment with global operating models while driving consistency, scalability, and sustainable execution across markets.

• Oversee regional operational risk governance, including structured risk assessments, cross-market root cause analysis, escalation of material risks, and enforcement of BOP and regulatory compliance standards.

• Drive performance analytics and strategic insight generation through consolidated KPI dashboards, financial impact modeling, and executive-ready reporting to support regional prioritization and planning cycles.

• Strengthen regional capabilities by promoting best practices, mentoring team members, and supporting transformation initiatives that enhance operational resilience, partner experience, and scalable growth.

Minimum Qualifications

• Professional fluency in English and Spanish; Portuguese strongly preferred.
• Significant experience in operational project leadership within complex and regulated environments (payments, banking, financial services).
• Demonstrated experience managing cross-market initiatives.
• Experience presenting operational insights to senior regional stakeholders.
• Strong analytical capability with experience building executive-level reporting frameworks.
• Proven experience managing operational risk in regulated environments.

Ability to influence across functions and geographies without formal authority.

Preferred Qualifications

• Experience supporting issuer and/or acquirer partners within a global payment network.
• Experience working in regional or global operating governance structures.
• Deep knowledge of disputes, fraud, authorization, settlement, and reconciliation processes.
• Experience contributing to operating model design or transformation initiatives.
• Formal project management certification (PMP, Agile, or equivalent).

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.