At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Fraud Disputes is a blend set-up for India market in an extremely professional, responsive, and competent manner.
• Handle incoming and outgoing calls related to claims processing, providing excellent customer service and support.
• Review and analyze claims to ensure accuracy and compliance with company policies and regulations.
• Process claims efficiently and accurately within the designated time frames.
• Resolve claim issues and discrepancies by conducting thorough investigations
• Analyze and decide on accepting or rejecting a fraud claim.

• Claim Processing 

• Handle complaints from Card members and Business Partners on email.
• Processing of fraud
• Ensure compliance with Banking rules, Regulations & Procedures
• Task to Be Completed Timely and Accurately Ensuring Compliance with Internal and External Policies, Procedures and Local Laws
• Team Player with Excellent Communication Skills Are Essential
• Works with peers and leadership by communicating fraud trends and sharing ideas and information.

Minimum Qualifications:

• Bachelor’s degree
• Not more than 5 years of difference between highest education degree completion date and Joining date
• Should not have enrolled in any prior Government Apprenticeship programs
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• A willingness to learn and adapt to new tasks and challenges 

Preferred Qualifications: 

• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Ability to work effectively in a team environment & converse fluently with card members/clients 

Additional Requirements:  

• Flexibility to work in rotational shifts (24*7) including weekends
• Hybrid Environment- on site expectation 3 days/week.
• Workplace Flexibility: Full time. Shift flexibility requirements.
• American Express offers a fantastic and diverse working environment

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Career development and training opportunities