At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Card Services (ICS) is a core operating group of American Express and has delivered robust growth over the past decade. Part of the ICS Team partners with corporate and small business clients to help them manage cash flow and increase profitability through a variety of automated expense management tools.

The International Field Enablement (IFE) Team is responsible for driving productivity for our 2000+ Sales & Account Development Teams through effective capabilities, training and communications.

How will you make an impact in this role?

The Analyst, Measurement & Design – ICS International Field Enablement will play a critical role in the governance, implementation, and ongoing management of learning systems and compliance requirements across all international markets.

This role has a strong emphasis on LMS operations, system governance, and analytics, The successful candidate will help drive global standards, ensure International New Hire compliance with CFI requirements, and deliver accurate reporting and insights to stakeholders.

The ideal candidate will bring hands-on LMS administration experience, , strong analytical capabilities, and excellent stakeholder management skills. This role does not manage direct reports but partners closely with vendors, International Field Enablement, ICS colleagues, and cross-functional global teams.

Key Responsibilities

LMS Operations & Governance:

• Oversee day-to-day LMS administration for International Field Enablement, including content publishing, learner assignments, version control, and system governance.

• Establish and maintain governance standards, processes, and documentation to ensure consistency across markets.

• Troubleshoot LMS issues and act as a key point of contact for system-related escalations.

Compliance & Risk Management:

• Ensure all International New Hire learning meets global CFI and regulatory compliance requirements.

• Maintain accurate compliance documentation, audit materials, and reporting procedures.

• Monitor and track compliance risks across international markets and escalate as appropriate.

Reporting & Analytics:

• Manage LMS reporting and analytics for the COE Skills Content team.

• Develop dashboards, measures, and tracking mechanisms to monitor learning completion, compliance, and programme performance.

• Analyse data sets to generate insights and recommendations that support decision-making and continuous improvement.

• Partner with stakeholders to translate reporting needs into actionable system outputs.

Content Oversight & Enablement Support:

• Oversee the governance and maintenance of International New Hire content, Skills Content and Leadership Contentwithin the LMS.

• Ensure learning content is accurately configured and deployed within the system.

• Support priority Skills Content initiatives as required, ensuring alignment between system capabilities and learning design.

Stakeholder & Vendor Management:

• Collaborate with International FE, ICS, and ICS partner teams to align on priorities, compliance requirements, and deliverables.

• Partner with external vendors to ensure quality, timelines, and system standards are met.

• Communicate updates, changes, and governance standards clearly across diverse regions and time zones.

Minimum Qualifications

• Experience in Learning & Development with strong exposure to LMS administration and governance.

• Demonstrated experience supporting LMS operations, reporting, and system processes.

• Strong analytical skills with experience managing data, reporting, and dashboards.

• Strong project management skills with the ability to manage multiple priorities across international markets.

• Excellent communication and stakeholder-management capabilities.

Preferred Qualifications

• Experience working with the LMS Oracle

• Experience supporting global or multi-market LMS environments.

• Familiarity with compliance-driven learning environments.

• Ability to speak additional languages from international markets (APAC, EMEA, LAC/MX).

Work Arrangement

• Hybrid working model aligned to local market guidelines.

• No travel required.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.