At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Sr. Analyst will be the customer champion on the Hilton Co-brand product team, responsible for driving customer insights, mitigating risk, and managing a seamless customer experience. S/he/they will also support the product and benefit operations and product refresh strategy in collaboration with our Hilton partners. This role will blend relationship management, product management, operations, servicing, analytics, and strategy.

Key Responsibilities:

• Serve as a customer experience SME for the Hilton Co-brand, understanding the product benefits, how they work, and customer usage
• Champion the customer by developing a deep understanding of who they are and how they behave to inform team servicing strategy
• Serve as the team lead for issue management and compliance initiatives, and manage team PRSA controls
• Build and manage relationship with Hilton partners, working together to troubleshoot product/benefit issues and on ways to meaningfully improve the customer experience
• Lead and collaborate across the Servicing, Risk, Legal, Compliance, and Technology organizations on initiatives to improve the customer experience and card benefits

Minimum Qualifications:

• 2 years of work experience in a product or partner management role preferred
• Demonstrated ability to assess business needs, identify solutions, and implement them seamlessly
• Proven track record to spearhead workstreams autonomously and drive projects to completion across teams and at all levels

• Strong organization, communication and project management skills

   

• Ability to build and influence positive relationships with internal and external partners
• Strong collaborator and team player with excellent interpersonal skills and willingness to support projects beyond immediate job scope
• Positive attitude, flexible/proactive workstyle, and customer-first mindset
• Passion for travel

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.