At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Data privacy and adherence to regulations such as GDPR which provide for rights of access to data for individuals are becoming the norm. The Senior Manager, Digital Product Management – Data Subject Access Requests (DSAR) will focus on the delivery of critical capabilities to enable and evidence AXP’s compliance with the processing of personal data and rights of access in accordance with global privacy regulations.

Specifically, this role will be responsible for managing the Data Subject Request Processor (DSRP) product vision, strategy, and roadmap based on key customer needs and feedback, enabling the efficient automation of DSAR requests across the Enterprise. You will be part of a cross functional team shaping the long-term strategy for this space, while also focusing on the efficient delivery of our ambitious 2026 roadmap in partnership with lines of business, product, engineering, and second line partners. Through the delivery of automated solutions and process enhancements, this role will execute critical near-term goals, while designing a new way of fulfilling DSAR requests for internal partners and external customers. 

Primary Responsibilities:

• Develop, continuously refine, and execute the vision and product strategy for the Data Subject Request Processor platform and associated data discovery and integration at American Express, including regular assessment of the global regulatory environment to inform future platform needs
• Work across the DSAR team to develop, communicate, and execute on our core roadmap across prioritized markets and DSAR types
• Build relationships and drive strategic alignment with critical business partners such as International Privacy Risk Management and Global Servicing to evangelize and get buy in to our DSAR technical solutions, and manage responses to regulatory initiatives affecting our portfolio
• Work with the DSAR product team in the development and maintenance of required program collateral and assets, including roadmaps, updates, project tracking, and informational hubs/documents for partner engagement
• Partner with Engineering to develop automation and reporting solutions that are both compliant, yet built to scale and achieve business goals
• Coordinate with International Privacy Risk Management and Global Servicing to prioritize significant incoming business demand
• Line management of junior product associates

Minimum Qualifications:

• 5+ years of experience within Product Management or oversight function  
• Demonstrated excellence in Product Management and leading cross functional teams delivering technology-driven business solutions across the Enterprise
• Experience in and knowledge of the Data Privacy space, with a particular focus on highly complex data and automated solutions catering for multiple markets and regulations
• Experience leading and coaching multiple high performing junior product owners and delivering through a team
• Highly organized and self-motivated individual who can combine problem-resolution, insights-driven prioritization, and ability to influence across band levels to achieve critical business goals
• Rigorous attention to detail, with demonstrated proficiency in creating transparent, well-communicated, and scalable processes and communications, while leading the implementation of those processes across a matrixed environment
• Confidence in decision-making in complex and ambiguous situations; comfortable troubleshooting and aligning conflicting interests
• Ability to understand and communicate complex technical concepts and processes to a wide variety of audiences
• Proactive analytical skills with a keen eye towards implications on strategy and capability impacts
• Demonstrated ability to drive results and optimize resources to achieve goals
• Flexibility to work and manage business partners across multiple time zones
• Driven, entrepreneurial, self-motivated, and able to act with a high level of independence
• Bachelor’s degree in business, management, or a related field  

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.