At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Manager, GMNS Strategic Risk, is part of the Risk & Business Operations team within Global Strategy, Operations & Performance (GSOP). GSOP serves as a Center of Excellence for Global Merchant & Network Services (GMNS), driving enterprise-level strategy, performance management, and operational execution.

About the Role

The GMNS Strategic Risk team is a project-based group responsible for addressing key business questions that integrate strategic insight, detailed planning, and disciplined execution with a focus on delivering risk mitigation, remediation, and operational resilience across GMNS.

The Manager will be responsible for leading key initiatives and overall management of these cross-functional projects to ensure compliance, process rigor, and readiness to meet evolving regulatory and operational demands.

• The Manager will report to the Director, GMNS Strategic Risk
• International.

Key Responsibilities

• Lead end-to-end execution of strategic risk, regulatory remediation, and operational resilience initiatives impacting global GMNS markets.
• Translate evolving regulatory expectations and risk themes into structured project plans, governance frameworks, and actionable business solutions.
• Establish and drive clear governance structures, progress tracking, issue escalation, and executive reporting to ensure transparency and timely delivery of mitigation actions.
• Partner across 1st and 2nd Lines of Defense, GCO, and regional market stakeholders to align on risk priorities, resolve trade-offs, and ensure sustainable control enhancements.
• Synthesize complex inputs (regulatory guidance, control gaps, operational constraints, market nuances) into clear recommendations for senior leadership.
• Create structure in ambiguous environments by identifying key risks, defining critical questions, and prioritizing initiatives based on impact and feasibility.
• Support change management efforts to embed durable process, governance, and control improvements across international markets.

Qualifications

• 5+ years of experience in risk management, regulatory remediation, compliance, or complex cross-functional program management within financial services or a similarly regulated environment.
• Demonstrated success leading large-scale, multi-stakeholder initiatives in a global, matrixed organization.
• Strong understanding of operational risk, regulatory expectations, governance frameworks, and remediation lifecycle management.
• Proven ability to operate independently with a high degree of ownership, urgency, and accountability for outcomes.
• Exceptional written and verbal communication skills, including experience developing executive-ready materials and translating complex regulatory topics into clear, actionable recommendations.
• Strong relationship management skills with the ability to influence stakeholders across lines of defense and levels of seniority.
• Analytical mindset with comfort using data and dashboards to guide decisions and track performance.
• High intellectual curiosity, resilience, and learning agility in fast-evolving regulatory and operational environments.

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.