At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

GMNS GNS Operations Analyst

About AMEX

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Business Unit/ Role Specific Info

This role within the Partner Business Solutions team, in Global Network Partnerships (GNS). PBS is a vibrant global team responsible for owning the servicing to Global Network Partnerships.

How will you make an impact in this role?

This role will be responsible for over seeing administrative and customer focused programs, principally the over seeing of our Multi -National Accounts price change process for network partner banks. GNS Network partners are obliged to adhere to global discount rates for multi -national merchants. We must update our partners when it is necessary to make changes to the discount rate or payment terms for these merchants.

Core Responsibilities:

•                                      Support the administration of the Global Multi-National Account price change process, working with our colleagues in our global PBS Team, GCG Pricing and directly with GNS Network partners & other stakeholders as required.

•                                     Understand the network policy framework in reference to Multi- National Accounts and broader compliance requirements.

•                                     Support the internal enquiries we receive into our Price Change queries inbox & assist with resolving internal queries we receive from external partners – helping with change requests, and work with SME teams on query resolution.

•                                      Understanding Network Partner Bank relationships and collaborate with Partner Managers to drive compliance on key initiatives and programs.

 

Skills and Qualifications

•                                           Excellent attention to detail.

•                                           Experience in analysis or process management.

•                                           Customer service experience useful.

•                                           Strong team player and able to work independently.

•                                           Inquisitive problem solver.

•                                           Adaptable and forward thinking.

•                                           Excellent written and verbal communication skills.

•                                           Dual language skills are beneficial.

 

Additional Information:

•                                           Location: Kuala Lumpur

•                                           Starting Date: 27th April

•                                           Duration:  6 Months

•                                           Hours: Full time

•                                           Year of study: Bachelors - penultimate or final year of study

This internship requires you to be available for a period of 6 months.

American Express is committed to providing a meaningful learning experience for all interns. Internships are subject to the following terms: 

• A Flexible working model, with hybrid or onsite arrangements depending on the role and business needs. 
• All internship opportunities are offered solely as temporary learning and development experiences. 
• An internship does not constitute employment with the Company and does not create any employer-employee relationship under Malaysian law.
• For the avoidance of doubt, notwithstanding any discretionary benefits the Company may choose to offer as part of the internship program, which may be amended or withdrawn at any time at the Company’s sole and absolute discretion, interns are not entitled to statutory benefits or any other employment-related rights.
• Participation in an internship does not guarantee future employment with the Company. 
• All internship offers by American Express are conditional upon the successful completion of a background verification check, subject to applicable laws and regulations.