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Required Skills
Customer Service
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Executive Assistant will provide administrative support to Global Risk & Compliance (GRC) VPs and play a key role in supporting the organization for American Express. The EA should be a dynamic individual who is proactive in anticipating and adapting to the needs of the VPs and their respective teams and is focused on accuracy, speed, flexibility and attention to detail. The ideal candidate must be experienced in handling a wide range of administrative-related tasks and be able to work in a fast-paced organization, managing multiple tasks and competing priorities. Critical to the success of this position are strong communication skills, a team-player attitude and the ability to develop positive working relationships with a wide range of colleagues both within and outside of American Express. This is a unique opportunity to interact with the external regulatory community and senior management offices at American Express.
Key Responsibilities:
- VP calendar management, including the coordination of complex meetings and events with internal senior leaders and external stakeholders
- Support the VPs’ teams with external meetings and conferences, including scheduling, logistics, receiving in-person visitors to the office, and attendance tracking
- Maintain email distribution lists
- Support colleague engagement activities in coordination with Chiefs of Staff
- Prepare, review, and process expense reports, and ensure T&E is in line with company policy and budget
- Support team administration including onboarding for new hires, coordinating with real estate, setting up group wide team meetings and coordination of special projects
- Process contract invoices and purchase orders in Ariba
- Booking and coordinating travel arrangements for VPs
- Support other admin responsibilities: ordering supplies, maintaining team org chart, and ad-hoc projects
- Build relationships with key partners across the company
Minimum Qualifications:
- Proven experience (at least 4 years) working in a fast-paced, complex, and dynamic environment with executives
- Excellent organizational, administrative, and interpersonal skills, demonstrating good judgment in dealing with senior executive offices and key stakeholders
- Strong attention to detail with timely follow-up
- Excellent communication (oral, written, listening) skills, a positive attitude and solution-oriented demeanor
- Strong sense of integrity with ability to handle confidential and sensitive information with discretion
- Ability to prioritize multiple tasks with minimal guidance and to proactively identify and resolve issues
- Strong calendar management expertise and a working knowledge of common administrative systems and processes (e.g., purchasing, travel, expense management, etc)
- Proficiency in Microsoft Outlook and Microsoft Office, including Word, Excel and PowerPoint
- Proactive in anticipating needs of stakeholders and responsive to requests in a timely, efficient manner
Preferred Qualifications:
- Previous experience in financial services and/or risk management
- Natural curiosity to lean in even when objectives are ambiguous
Salary Range: $31.49 to $49.28 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
- US Job Seekers
- Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
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About American Express

American Express
PublicAmerican Express Company or Amex is an American bank holding company and multinational financial services corporation that specializes in payment cards. It is headquartered at 200 Vesey Street, also known as American Express Tower, in the Battery Park City neighborhood of Lower Manhattan.
10,001+
Employees
New York
Headquarters
Reviews
3.3
10 reviews
Work Life Balance
2.8
Compensation
3.2
Culture
2.5
Career
3.0
Management
2.0
45%
Recommend to a Friend
Pros
Good benefits and compensation
Training and professional development provided
Well-structured company with high-level professionals
Cons
Micromanagement and lack of trust from leadership
Fast-paced, high-stress work environment
Poor work-life balance with extended hours expectations
Salary Ranges
0 data points
L2
L3
L4
L5
L6
L2 · ヒューマンリソーシズ L2
0 reports
$168,350
total / year
Base
$67,340
Stock
$84,175
Bonus
$16,835
$117,845
$218,855
Interview Experience
10 interviews
Difficulty
3.0
/ 5
Duration
21-35 weeks
Offer Rate
10%
Interview Process
1
Application Review
2
HireVue Pre-Screening
3
Technical Phone Screen
4
Behavioral Interview
5
Final Round Interview
6
Offer
Common Questions
Coding/Algorithm
Behavioral/STAR
Technical Knowledge
Past Experience
Culture Fit
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