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Business Unit/ Role Specific Info

Global Merchant & Network Services, the merchant network of American Express, acquires and maintains relationships with merchants who welcome American Express-branded cards.  Within this department is the Merchant Experience and Partnership Team (MXP), that is responsible for engaging, activating, and retaining merchants while continuing to protect and grow GMNS.

Our customer facing and internal support teams within MXP include the below 4 channels:

•                    Phone-based Client Managers (referred as CCLMs) who own a portfolio of merchants across Australia and New Zealand

•                    Merchant Specialists who drive engagement for small and micro merchants

•                    Inbound Sales channel that focusses on converting leads to confirmed sales

•                    Risk Management & Business Operations (RMBO) channel strengthen the foundation through resilient, compliant, and data-driven risk culture and business sustainability

We are looking for a Business Enablement Project Analyst, who will assist with the day-to-day activities in providing 1st line of support/defence enabling both growth and protection of our business. This involves generating reports, and providing insights based on the data, creating presentation decks and working on projects to support the RMBO team.

Key activities include:

·         Track merchant and card members complaints, analyze trends and publish weekly and monthly reports.

·         Coordinating with CLM to ensure merchants submitting their supporting documents timely to prevent fines for Payment Card Industry Data Security Standard (PCI DSS).

·         Coordinating and pulling information/data to help Risk Management and Business Operations team on a range of projects in relations to complaints, ORE, PRSA, audits, Business Conducts, PCI DSS and etc.

·         Generate performance report/dashboard of Merchant Outreach Team.

·         Support sales support whenever needed.

·         Organize team engagement activities and events.

Skills and Qualifications

•                    Effective management of a diverse workload in a highly complex and fast-moving environment.

•                    Excellent Communication Skills

•                    Strong knowledge of Excel, PowerPoint and Word is fundamental.

•                    Ability to manage large volumes of data, writing macros and creating pivot tables essential

•                    Highly self-motivated and enthusiastic, quick to learn, enjoys working within a challenging environment.

•                    Be familiar in using, interpreting and manipulating data, and providing insights.

•                    Ability to work in a team environment fostering teamwork and driving collective performance

•                    Ability to build relationships & work collaboratively with clients and organizational peers

 

Additional Information:

• Location: Kuala Lumpur

• Starting Date: 27th April

• Duration:  6 Months

• Hours: Full time

• Year of study: Bachelors - penultimate or final year of study

This internship requires you to be available for a period of 6 months

Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions. 

American Express is committed to providing a meaningful learning experience for all interns. Internships are subject to the following terms: 

• A Flexible working model, with hybrid or onsite arrangements depending on the role and business needs. 
• All internship opportunities are offered solely as temporary learning and development experiences. 
• An internship does not constitute employment with the Company and does not create any employer-employee relationship under Malaysian law.
• For the avoidance of doubt, notwithstanding any discretionary benefits the Company may choose to offer as part of the internship program, which may be amended or withdrawn at any time at the Company’s sole and absolute discretion, interns are not entitled to statutory benefits or any other employment-related rights.
• Participation in an internship does not guarantee future employment with the Company. 
• All internship offers by American Express are conditional upon the successful completion of a background verification check, subject to applicable laws and regulations.