At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Details:

How will you make an impact in this role?

The GCS Product Analytics group is currently hiring for a Senior Analyst, Business Banking Analytics who will be responsible for delivering insights to optimize performance, inform product design, and drive customer engagement with the Business Banking portfolio. The ideal candidate will be passionate about leveraging a deep understanding of customer and product data to drive business performance. He or she will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively.

What you’ll be doing:

• Support product strategy & decision making by conducting in-depth ad hoc analysis and deep dives into data to evaluate effectiveness of product campaigns and features
• Become an expert in product and develop deep understanding of technical and functional capabilities
• Define and deliver robust and scalable reporting that provides accurate and timely visibility into key product metrics and trends
• Evaluate and integrate new data sources by performing data profiling and validation, and design structured, scalable datasets to support reliable reporting, analytics, and business decision-making
• Design and implement scalable dashboards and data tools to enable business users to access product data in self-service fashion
• Complete end-to-end analytical projects with minimal direct supervision, including scoping, data preparation, data analysis, and visualization
• Communicate conclusions, implications and recommendations of analyses in a clear, concise fashion

Minimum Qualifications

• Prior experience in an analytical role, performing deep-dive analyses and defining key business metrics that drive strategy; Financial services experiences is a plus
• Bachelor’s degree in a quantitative field (e.g. statistics, engineering, math, science, economics, etc).
• Experience working with large datasets, including experience planning, conducting, interpreting, and explaining the outcomes of data analyses
• Extensive experience with analytic tools and visualization software (e.g., Tableau, Looker)
• Experience working collaboratively across teams and with partners across all levels of an organization
• Demonstrated strength in written and verbal communication, adjusting message to audience and succinctly summarizing complex concepts
• Extremely strong SQL skills and proficiency in a scripting language (Python or R) for data analysis
• Familiarity with statistical methods and concepts

Preferred Qualifications

• Analytical Skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions
• Flexibility/Adaptability: Not thrown off by frequently changing priorities and conditions; copes effectively with complexity and change
• Drive & Persistence: Proactive & self-driven; Resourceful, has grit, and a positive “can do” attitude. Possesses a strong willingness to work hard and efficiently to get the job done
• Collaboration: Ability to successfully influence and bring together internal and external stakeholders to achieve shared goals
• Communication Skills: Communicates information, ideas, and concepts clearly
• Attention to Detail: Does not let important details slip through the cracks or derail a project
• Lots of questions: Curious, loves learning. Not willing to accept surface level answers

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.