At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

The Director of Due Diligence Operations is part of the Risk and Remediation team within Global Strategy Operations and Performance (GSOP) team. This team focuses on driving broad process excellence and managing large risk-related initiatives for GMNS. The purpose of GMNS is to drive global acceptance for all American Express payment solutions while delivering value to our merchants & partners simply, securely, and seamlessly.

The Director of Due Diligence Operations will be responsible for ensuring that both prospective and existing 3PPP partners are subject to the required level of due diligence. This role will facilitate the counterparty due diligence for prospective 3PPP partners, assessing risk and security programs related to Compliance, Financial Crimes, Sanctions Screening, Fraud, Privacy and Infosec. The role will also be responsible for refreshing Due Diligence activities regularly for existing partners. In both capacities, the role will be coordinating closely with Business Development, Oversight Managers, Product and Compliance teams as well as other subject matter experts as needed.

Responsibilities

· Develop a best-in-class Due Diligence Operations team located in India, driving best practices in how GMNS conducts initial screening of partners, assesses ownership structure, evaluates adverse media for potential risk exposure.

· Executing regular due diligence refreshes for existing partners based on frequencies defined as per the risk level of each partner.

· Coordinating with subject matter experts such as Compliance and Financial Crimes teams to ensure timely input from all relevant stakeholders.

· Engaging closely with partners to ensure right level of documentation and timely/accurate responses to follow-ups.

· Partnering with the DDO Frameworks and Tooling team to strengthen controls and drive process improvements through the use of automation and GenAI.

Qualifications:

· 10+ years in Financial Services or related industry, leading teams in compliance, risk management or onboarding functions.

· Strong understanding of Financial Crimes regulations, industry standards and best practices.

· Understanding of American Express’s 3PPP partner landscape.

· Experience developing, optimizing and automating customer due diligence processes and workflows.

· Ability to diligently capture and evidence the activities undertaken, decision making and rationale for such decisions, considering relevant regulatory, compliance and reputational risks.

· Must be results oriented, and self-driven, able to operate in a fast-paced environment within the GMNS business.

· Must be able to take initiative in resolving compliance issues, identify and solve problems in a constructive manner with a risk-based approach.

· Must be able to interact with all levels in and outside the organization and present to large/senior groups in a formal setting.

· Strong verbal and written communication skills.

· ICA, CAMS or other relevant certifications related to AML, KYC, CDD and Sanctions Compliance is a plus.

Education Requirement:

· Bachelor’s Degree or equivalent work experience

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.