At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

An exciting opportunity exists for a highly motivated and quick-learning Japanese Speaking Customer Care Professionals to join a collaborative and supportive team. As part of the Customer Fulfillment Network team, you will strive to provide premium customer experiences every day.  

In this role you will be responsible for:

• Providing outstanding service to our Merchants based in Japan.
• Handling various ad-hoc requests from our Merchants such as account setups, account maintenance, payments and reconciliations, terminal enablement.
• Handling situations which may require adaptation of response or extensive research according to customer/Merchant response.
• Using computerised system for tracking, information gathering, and/or troubleshooting.
• Understanding the organisation and various products/services we offer
• Problem solving, assessing the needs of Merchants and suggesting/promoting alternative products or services.  

Minimum Qualifications:

• Excellent verbal & written communication skills in Japanese and English.
• Target driven and took accountability for your work, whilst working in a fast-paced metric driven environment.
• Excellent analytical, time management, organisational and strong decision-making skills required.
• High attention to details with an agile problem-solving mindset.
• Ability to quickly learn and utilise multiple tools and technology in servicing environment.
• High influencing skills when dealing with escalated issues, using strong relationship management and conflict resolution skills to effectively liaise across teams.
• Ability to own customer issues through to resolution, overcome challenges and know when to seek assistance, match creative solutions to the needs of the customer and clearly explain outcomes to them.
• High accountable, motivated, and positive mindset.
• Team player with ability to effectively deal with shifting priorities and high work volume unsupervised.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.