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FAE/ Field Support Manager

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• JOB_DESCRIPTION.SHARE.HTML
• Bangalore, India
• Sales / Marketing
• 77290

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Job Description

WHAT YOU DO AT AMD CHANGES EVERYTHING:

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

The Field Application Engineer Manager will be the technical interface for AMD’s commercial products with commercial end customers in the INDIA region. As an Engineer, the role will be responsible for technical support for AMD’s commercial products, particularly commercial client and workstation. In this position, the individual will help AMD drive a new era of commercial computing by engaging with large INDIA end customers to demonstrate how AMD technology can be used to address the needs of their business. The role will provide technical support for AMD’s commercial pipeline with a special focus on pre-sales and development support activity as opportunities transition from opportunity to deployment. Building confidence with key customer influencers and overcoming technical objections will be critical for success in the role. Post-sales technical support is also required as the account encounters technical issues. The role will be expected to handle technical escalations that may occur, align with AMD’s OEM partner support teams, and accelerate resolutions. The Engineer must have a strong technical knowledge base and skill-set but be equally effective in communication with both customers and internal AMD stakeholders. Must be proficient in troubleshooting common client, and workstation applications and workloads on AMD hardware with priority end customers.

The primary focus of the FAE Manager will be to:

• Develop technical relationships with target end customer accounts and OEM partners
• Win new commercial client and workstation opportunities by working with OEMs and end customers by establishing technical solutions based on AMD technology
• Work with AMD internal teams across AMD Business Units to build technical presentations and documentation to be delivered in the field
• For priority pipeline opportunities, work directly with end-customers to optimize workloads and applications on AMD-based commercial solutions
• Deliver technical presentations and sales pitches to influence new AMD sales with customers and partners.

This position will require a broad technical understanding of client CPUs/GPUs, and platform architecture and the development process needed to successfully win client and workstation opportunities with end customers. The position may require specialized knowledge of microprocessor architectures, commercial ecosystem environments including Operating systems (Windows, Linux), compilers, drivers, benchmarks, and targeted applications that may be used to validate client and workstation platforms for various target markets.

The Field Application Engineer Manager in this role will:

• Provide technical assistance to INDIA sales personnel and the end customer in the evaluation, design and development of AMD based client and workstation solutions
• Build business and technical acumen, enabling to gain further "mindshare" within the customer base.
• Ensure that you build the right skills and experience to sell the solutions that we can bring to market.
• Technically qualify, prioritize and assign resources to sales opportunities
• Partner with sales in determining possible application of AMD based products and solutions to meet customer requirements
• Perform technical presentations, training and updates for OEM, partners and prospects
• Translate customer business issues and requirements into technical solution opportunities/engagements that best leverage AMD based product offerings
• Possess a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors
• Assist with the solution development/architectural design to meet specific customer needs
• Analyze OEM product solutions and evaluate product performance based on customer needs
• Keep up-to-date on relevant competitive solutions and work with internal teams to provide competitive responses where needed
• Articulate AMD based technology offerings across multiple verticals
• Partner with other AMD and vendor subject matter experts to build specific customer solutions
• Install and test solutions in-house, as required, to ensure successful deployments and evaluations
• Provide hands-on, expert-level technical assistance to end customer development and software teams
• Design and manage the execution of evaluation plans to ensure a quality solution is delivered
• Be a credible subject matter expert to end customer on direct and indirect product capabilities.
• Other related duties as assigned

JOB REQUIREMENTS:

• The preferred candidate should have a combination of relevant academic and professional experience. The minimum qualifications associated with this position are Bachelor Degree in Engineering with 10+ years of experience, or advanced degree with 8+ years of experience. Degree should be technology related bachelor's degree or other technical discipline (e.g. Engineering or Computer Science) or equivalent combination of training and experience. Requires knowledge in one or more of the following areas: CPU and system architecture, benchmarks, and platform enablement. At least 4 years of system architecture and/or platform development experience
• Must demonstrate excellent problem-solving skills and the ability to manage complex problems involving multi-disciplined, cross-functional teams
• Must have strong experience in leading IT/Technology sales engineers
• High energy, results driven mentality with strong people/leadership skills.
• Must demonstrate firm understanding of platform development process from concept to production
• Must be well versed in client software ecosystem in one or more areas including OS, Libraries, tools, development tools, workstation SW applications, and validation workloads
• Good hands on and working knowledge of client hardware ecosystem
• Hands on experience in the setup and configuration of systems including software, power settings, BIOS, drivers
• Strong knowledge of operating systems is required
• This position requires an individual with excellent organizational and communication skills with a good balance of hardware, architecture and software expertise. Must be a team player with excellent collaborative skills and superior written and oral communication skills

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.
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