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FAE/ Field Support Manager

AMD

FAE/ Field Support Manager

AMD

Tokyo

·

On-site

·

Full-time

·

1mo ago

Benefits & Perks

Generous paid time off and holidays

Competitive salary and equity package

Comprehensive health, dental, and vision insurance

Flexible work arrangements

Team events and activities

Equity

Healthcare

Flexible Hours

Required Skills

TypeScript

JavaScript

React

WHAT YOU DO AT AMD CHANGES EVERYTHING:

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.  Together, we advance your career.THE ROLE:
This Field Application Engineer position is to support AMD’s Japan local OEM customers

THE PERSON:

  • Excellent customer skills with a proven ability to work with demanding customers.

  • Excellent verbal and written communication skills in English and Japanese.

  • Ability to take ownership of issues and ensure they are resolved in a timely manner.

  • Provide technical training to customers as required.

  • Proactive, self-direction and highly disciplined.

  • KEY RESPONSIBILITIES

  • This FAE position is to support AMD’s Japan local OEM customers (i.e. Dynabook).

  • Collaborate with the AMD Sales team and multinational internal Engineering & BU teams to seek design-in opportunities and provide the technical support to ensure sell-through targets.

PREFERRED EXPERIENCE:

  • 10+ years of Computer/Server technical field support or MNC R&D experience is a MUST.

  • Familiar with basic performance test tool and method.

  • Familiar with x86 architecture and Basic structure of Computer/Server.

  • Familiar with application performance tuning.

  • Familiar with Linux operation system (CentOS, RHEL, SUSE and so on).

  • Proficiency in both spoken and written English and Japanese.

  • Actively and enthusiastically learn new technologies.

  • Strong customer facing and handling ability.

  • Strong teamwork and communication skills.

  • Strong presentation skills in English and Japanese.

  • Strong documents writing and technical training ability.

ACADEMIC CREDENTIALS:

  • BS or MS in Computer Science, Computer Engineering or Electrical Engineering required.

LOCATION: Tokyo, Japan

Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.

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About AMD

AMD

AMD

Public

A semiconductor company that designs and develops graphics units, processors, and media solutions

10,001+

Employees

Santa Clara

Headquarters

Reviews

3.5

25 reviews

Work Life Balance

3.2

Compensation

4.1

Culture

3.6

Career

3.4

Management

3.1

65%

Recommend to a Friend

Pros

Good compensation and benefits

Positive work environment

Great management and coworkers

Cons

Poor work life balance

Micromanagement and excessive tracking

Too much pressure and workload

Salary Ranges

6 data points

L2

L3

L4

L5

L6

L2 · Data Analyst L2

0 reports

$76,430

total / year

Base

$30,572

Stock

$38,215

Bonus

$7,643

$53,501

$99,359

Interview Experience

5 interviews

Difficulty

3.6

/ 5

Duration

14-28 weeks

Offer Rate

60%

Experience

Positive 20%

Neutral 20%

Negative 60%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical Phone Screen

4

Technical Interview

5

Hiring Manager Interview

6

Offer

Common Questions

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

Past Experience

System Design