GAR (Global Accounts Receivable) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Summary of Responsibilities:

• Understanding of Accounts Receivables process

• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio

• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared

• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally

• Monitor high-risk accounts and ensure timely escalation of challenges to management

• Continually look at ways to improve the customer experience

• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

• Meet the monthly productivity goals

• Reconcile complex accounts and have excellent attention to detail.

• Key job responsibilities

• Understanding of Accounts Receivables process

• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio

• Knowing your customers to provide great support and continually look at ways to improve the customer experience

• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, non-collectable amounts are accounted for, and miscellaneous differences are cleared

• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally

• Monitor high-risk accounts and ensure timely escalation of challenges to management

• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

• Meet the monthly productivity goals

• Reconcile complex accounts and have excellent attention to detail

• A day in the life

• Huddle with your team and Team Manager for quick updates, team stats, accolades, etc.

• Review your portfolio to find top priorities for the day

• Complete tasks due for the day, contacting customers and collaborating with other teams for support

• Dive deep into issues encountered and escalate if required

• Attend review meetings or trainings as necessary

• Update your records

Basic Qualifications

• Degree in Finance/Accounting/Business Studies or other related areas
• Proficient in Italian and English business communication
• 2 to 4 years of experience in Accounts Receivables or other customer facing department experience
• Proficient in Microsoft Excel and Word
• Strong communication skills, both written and verbal in French & English
• Ability to provide exceptional customer experience
• Good interpersonal skills and team player
• Ability to take initiatives, meet tight deadlines and prioritize workload

Preferred Qualifications

• Degree in Accounting/Finance or a related field
• 2 years experience in handling business customers
• Completed process improvement initiatives

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