Amazon is seeking a Quality Control Analyst to drive quality excellence across Finance Operations for Accounts Payable and Accounts Receivable processes. You will conduct regular audits, analyze results to identify trends and root causes, and prepare data-driven reports for team leaders. Your responsibilities include supporting Standard Operating Procedures development, assisting with training initiatives, participating in quality calibration sessions, and maintaining accurate quality metrics documentation. The ideal candidate brings extensive quality experience with solid finance operations knowledge, exceptional attention to detail, and strong reporting skills. Knowledge of Operational Excellence principles or LEAN Six Sigma basics is highly valued, along with confidence to interact with senior management and propose continuous improvement initiatives.
Working Conditions:

• Normal Office Environment. Standard office environment when onsite. 5-day RTO.
• Report daily to the Pasay office.
• While primarily mid-shift, schedule flexibility is essential as the position may require varying shifts, including nights.
• The ideal candidate should be prepared to work during holidays and overtime as business needs dictate.
• This role is expected to talk to internal customers to resolve issues.
• Key job responsibilities
• Conduct regular quality audits based on established parameters for Accounts Payable (AP) and Accounts Receivable (AR) processes
• Analyze audit results to identify trends, root causes, and improvement opportunities
• Prepare and deliver clear, data-driven reports on quality performance to team leaders
• Support the development and maintenance of Standard Operating Procedures (SOPs)
• Assist with training initiatives for new hires and tenured analysts
• Participate in quality calibration sessions with stakeholders
• Support process improvement projects and simple automation initiatives
• Maintain accurate documentation and tracking of quality metrics
• Escalate identified risks and roadblocks to appropriate leadership
• Provide hands-on operational support during peak periods or critical business needs, including direct case/accounts processing when required
• Support and deliver other tasks that will be assigned as required by the business

Basic Qualifications

• Bachelor's Degree in Accounting, Finance, Business Administration, Banking and Finance, Quality Management, or related field
• 3+ years of prior working experience in Quality role
• Accounts Receivable and/or Accounts Payable background is required
• Experience with quality control processes or auditing
• Proven ability to conduct training sessions and develop learning interventions
• Proficiency in MS Office applications, particularly Excel (pivot tables, data analysis)
• Excellent communication skills (both spoken and written)
• Strong attention to detail and analytical skills
• Demonstrated problem-solving skills and ability to identify root causes
• Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
• Proven track records of creating process improvement projects or interventions
• Ability to work in shifting schedules as required
• Flexibility and adaptability to changing priorities and business needs
• Strong stakeholder management skills with ability to build and maintain effective relationships

Preferred Qualifications

• Certification in Quality Management (e.g., Six Sigma Yellow Belt or Green Belt, CQA)
• 4+ years of experience in Quality Assurance or Audit roles
• Experience in training delivery and facilitation
• Advanced Excel skills including macros or Power Query
• Experience with data visualization tools (e.g., Tableau, Power BI)
• Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen)
• Familiarity with financial systems and ERP platforms (e.g., SAP, Oracle)
• Experience conducting root cause analysis and implementing corrective actions
• Demonstrated ability to collaborate effectively across multiple teams
• Experience working in a fast-paced, high-volume environment
• Knowledge of regulatory compliance and audit standards
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