We're on the lookout for the curious — those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high-impact, leader you know you're ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. Join us and define tomorrow.
The Area/Shift Manager is a tactical management position based at an Amazon Fulfilment Centre, responsible for leading teams of 50–70 employees, ranging from T1 Associates to T3 Operations Supervisors. This role combines hands-on leadership with strategic process improvement, requiring managers to lead by example while ensuring safety, quality standards, and operational excellence across all FC functions — including Pick, Pack, Rebin, and Ship Dock operations.

Base Salary Range : 80,000 - 88,000 AUD per year

• Key job responsibilities
• Take ownership of running a major department within the Fulfilment Centre, managing all operational processes from monitoring and control to team leadership
• Drive proactive team engagement through daily stand-ups, roundtables, and regular performance check-ins with associates and supervisors
• Measure and ensure sufficient staffing and capacity across process paths to support peak-time fulfilment demands
• Assist and work alongside Operation Manager to review performance appraisals of Operations Supervisors, and mentor them for efficient FC operations
• Continuously improve throughput across FC process paths and sustain a high level of fulfilment performance
• Understand different process paths and quality metrics to ensure customer orders are picked, packed, and shipped quickly, accurately, and cost-effectively
• Review and analyse data reports to identify performance bottlenecks and implement targeted improvements
• Research and apply formal process control and improvement mechanisms such as Kaizen and Lean techniques
• Ensure compliance with safety standards and quality requirements across all FC departments
• Deliver results while recommending improvements to tools, processes, and team workflows
• Work independently on both day-to-day FC operations and continuous improvement projects

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.