The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single site or station, within a specific geographic region, or network wide. Balancing time between projects and crisis-response is a critical component for success in the position.

The Employee Relations Manager will possess employee and labor relations expertise, excellent judgment, and highly developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles.
This is a full-time position that reports to an Employee Relations Principal. The successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time. The position is also a “Return to Office” role requiring on-site presence at least three days each week.

Key job responsibilities

• The ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single site/station, within a specific geographic region, or network wide. Balancing time between projects and crisis-response is a critical component for success. This position will focus initially and primarily on proactive initiatives designed to promote employee experience.
• Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
• Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions; design and deliver highly engaging training sessions
• Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
• Work at Scale: Launch and manage sustainable mechanisms for entire networks

Basic Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience
• Knowledge of Microsoft Office applications (Excel, Word, Share Point, and PowerPoint)
• Bachelor's degree or equivalent
• Experience supporting large hourly workforces
• Experience analyzing and using metrics to identify improvements in employee

Preferred Qualifications

• Speak, write, and read fluently in Spanish
• Experience creating, improving and executing engagement programs and action plans
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• 1+ years of operations management experience
• • Solid sense of accountability, high-quality judgment and sound decision-making • Ability to handle confidential information and escalate issues when appropriate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Bellingham - 127,400.00 - 172,300.00 USD annually
USA, MA, Revere - 127,400.00 - 172,300.00 USD annually
USA, NY, East Syracuse - 127,400.00 - 172,300.00 USD annually
USA, RI, Providence - 127,400.00 - 172,300.00 USD annually