Amazon Web Services (AWS) is seeking a customer engagement manager to join the North American commercial sales team. As a customer engagement manager, you will play a central role in developing, planning, and driving execution of executive engagements with the North American customer base.

A successful candidate will have experience in executive communication, customer engagements, building and managing data systems to give insight into the program, developing success metrics, and tracking progress towards them.

In this role, you will be responsible for building the process in which we engage our executives to meet with our customers. This role requires exceptional verbal and written communication skills, strong attention to detail and the ability to work backwards from ambiguous requirements to generate clear, concise communications that will be shared with our most senior executives. The right candidate is extremely data-driven, thrives in
a fast- paced, high-pressure entrepreneurial environment, and has proven experience
managing priorities and working effectively across a number of internal stakeholders.

This role involves frequent engagement with AWS leadership and requires a candidate with executive presence, excellent interpersonal skills, and a proven ability to influence others. This is a hands-on-position, to be successful you must be willing to “roll up your sleeves” to drive the desired results.

• Key job responsibilities
• Work with field sales teams to create meaningful executive interactions with customers.
• Prepare executives for customer meetings and events.
• Build metrics, dashboards, and reporting mechanisms using Salesforce, Tableau, or other platforms to track activity and tie to outcomes.
• Create closed loop tracking to confirm follow-up and follow- through on customer engagements.
• Prepare enablement material for field sales team on best practices.
• Operate autonomously; drive end to end management of business goals.
• Shepherd special projects and initiatives from ideation, documentation to deployment.

Basic Qualifications

• Experience leading cross-functional teams to establish strong partnerships with demonstrable results
• Experience managing multiple projects and meeting aggressive deadlines
• Travel up to 50% of the time
• 10+ years of sales or event marketing experience in a fast-paced, highly visible environment.
• Excellent interpersonal skills to deal diplomatically with senior executives, vendors, and team members at all skill levels.
• Ability to work collaboratively and earn trust across our customers’ businesses, from the C- level to the technical user community.
• Self-starter, highly motivated, and problem solver who loves to come up with creative solutions.
• Ability to be flexible in a constantly changing environment.
• Broad understanding of public and hybrid cloud platforms; working knowledge of AWS services and their relevance to enterprise and industry workloads.
• Are seeking an adventure that this role will bring, and want to join our inspiring and fun culture.
• A proactive systems thinker: able to manage a high degree of complexity and to distill information, able to think both strategically at a global level as well as effectively developing key processes, and deliver and distribute information across multiple channels and mediums.

Preferred Qualifications

• Executive communication experience with Enterprise Tech company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 156,100.00 - 211,200.00 USD annually
USA, VA, Arlington - 142,000.00 - 192,000.00 USD annually
USA, WA, Seattle - 142,000.00 - 192,000.00 USD annually