As a PHD Program Analyst within Amazon's Global Security Operations (GSO), you will play a crucial role in protecting our transportation workforce through investigation, and implementation of mitigation strategies. This position requires analytical skills, excellent judgment, and the ability to manage multiple cases while maintaining strict service level agreements.
Key job responsibilities
The PHD Analyst conducts thorough investigations of reported safety incidents affecting Amazon's transportation partners. You will analyze incident reports, review evidence, assess risk levels, and recommend appropriate mitigation strategies. Working closely with multiple stakeholders, you will ensure swift resolution of safety concerns while balancing customer impact and transporter protection.

• A day in the life
• Review reported incidents of violence, threats, and harassment targeting Amazon transporters
• Review and analyze multiple data sources including, Netradyne recordings, and route data
• May conduct outreach to drivers
• Use mitigation strategy guide to determine appropriate mitigation strategies
• Coordinate with Shipping and Delivery Support (SDS) teams on customer outreach and account actions
• Document investigations and maintain case records
• Provide recommendations for address exclusions, account restrictions, and other safety measures

Basic Qualifications

• • Required Qualifications:
• • Experience in investigations, risk assessment, or related field
• • Strong analytical and problem-solving skills
• • Excellent written and verbal communication abilities
• • Demonstrated ability to manage multiple priorities in a fast-paced environment
• • Strong attention to detail and ability to maintain accurate records
• • Ability to work independently while coordinating with multiple stakeholders
• • Success in this role requires:
• • Ability to make high-judgment decisions under time constraints
• • Strong commitment to transporter safety and customer experience
• • Excellence in stakeholder management and cross-functional collaboration
• • Flexibility to adapt to changing priorities and emerging threats
• • Commitment to continuous improvement and process optimization
• • This position offers the opportunity to directly impact the safety of Amazon's transportation partners while working with cutting-edge technology and data-driven solutions in a dynamic, global environment.
• • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• • Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers
• • Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
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