Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Key job responsibilities
Key job responsibilities
We're seeking a Team lead for Amazon Now operations. In this role, you will be responsible for:

Managing, on a daily basis, end to end operations for either one large site or a combination of small sites, supervising store operations:

Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.

Driving performance management of your team members. Preparing and implementing training and development plans for associates.

Continuously improve the operations process and attain a sustained level of performance improvement.

Conducting 4M and 5S audits for the stores on a daily basis.

Stand-in for Area Manager.

Basic Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing
• Experience using strong customer service, communication, and interpersonal skills
• Knowledge of Excel

Preferred Qualifications

• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• • Good people management skills. Good analytical and problem solving skills. 1-3 yrs of experience in managing a process and people as a lead.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.