At Amazon Worldwide Returns & Re Commerce (WWR&R), we aspire to zero: zero cost of returns, zero defects, and zero waste.
We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will lead a team of program managers and process specialists responsible for under the roof quality metrics, working with both business and operational partners to standardize processes, workstations, training, and item evaluation content. You will champion and diagnose global Amazon processes, identify improvement opportunities, devise strategies and guide/implement the improvement effort including standardization worldwide. You will be a caretaker for global best practice sharing and documentation. You will be influential in forging cohesive business relationships between our product, operations, and business retail and FBA teams, while designing scalable, systematic solutions that improve our quality metrics and reduce customer concessions. You will be responsible for identifying and driving short-term improvements through your team, while building strategies that support our Reverse Logistics building of the future.
Come join us and innovate with the Amazon Worldwide Returns & Re Commerce team!

Key job responsibilities
Leading program management efforts to improve yield for specialty returns by building new capabilities in the Reverse Logistics network.
Determining the long-term strategy to perform specialized grading on returned and damaged goods worldwide.
Balancing Amazon (and Seller’s) Recovery with customer trust.
Reporting progress against key goals and metrics with executive leaders in WBR, MBR, and QBRs
Deep diving and responding to executive escalations for customer trust issues for products resold to customers
Partnering with Re Lo Operations, ACES, Product, and business teams to launch new programmatic initiatives that improve recovery while reducing concessions

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 4+ years of managing, analyzing and communicating results to senior leadership experience, or a MBA and 7+ years of working cross functionally across several teams experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Phoenix - 115,600.00 - 160,000.00 USD annually
USA, IN, Indianapolis - 115,600.00 - 160,000.00 USD annually
USA, KY, Lexington - 104,100.00 - 155,400.00 USD annually
USA, KY, Shepherdsville - 104,100.00 - 155,400.00 USD annually
USA, TX, Dallas - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually