AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Lab Manager for NPD Interconnects, you will be responsible for managing lab space utilized by engineering teams for assembly, testing, and development of network hardware solutions. You will oversee the safe setup, execution, and management of all equipment testing while supporting both engineering teams and lab technicians through efficient equipment and supply storage management, project progress tracking, and space utilization optimization. Your role will focus on developing and implementing lab best practices, managing inventory and financial resources, and ensuring smooth operations across multiple engineering teams. You will coordinate lab access and usage to prevent scheduling conflicts, manage sophisticated testing equipment, and maintain a safe and effective work environment. Working closely with AWS Infrastructure Services, you'll help support the development of one of the world's largest and most complex networks by ensuring the lab facilities meet the highest standards for safety, efficiency, and technical excellence.

Key job responsibilities

• Technical Operations & Lab Management
• Lab Infrastructure: Maintain the physical and operational integrity of the lab, including inventory control, equipment lifecycle , and ensuring availability of supplies.
• Facility Operations: Handle logistics such as ordering, receiving, shipping, and waste removal in alignment with engineering needs and testing cycles.
• Server Infrastructure Support: Maintain and provision lab servers, including DHCP, PXE, HTTP, and other critical services, to ensure engineers have access to lab devices.
• Device Setup and Network Configuration: Install and configure a wide range of networking and server equipment; set up and maintain network switches and ensure testbed connectivity.
• Environmental Systems Management: Manage and operate environmental testing infrastructure, including multiple thermal chambers and ovens. Provide first-line support and maintenance.
• External Lab Support: Serve as the technical liaison for external testing environments, ensuring continuity and rapid resolution of technical blockers.
• Technical Troubleshooting & Adaptation: Respond to dynamic engineering needs with flexible problem-solving across ambiguous and undefined tasks, often involving scripting, service configuration, and custom setups.
• Lab Optimization & Initiative Leadership: Lead continuous improvement efforts such as reorganizing storage, standardizing practices, or increasing the scalability and efficiency of lab workflows.
• Process & Project Management
• Develop and maintain efficient lab processes and operational mechanisms
• Create and track project schedules for lab activities and equipment builds
• Process and manage PRs/POs while tracking overall lab financial spend
• Coordinate cross-functional team access and lab space utilization
• Build and document lab best practices and standard operating procedures
• Leadership & Team Support
• Lead and supervise lab technicians in completing jobs/tickets from engineering
• Coordinate with multiple engineering teams to meet their lab requirements
• Develop, implement, and drive continuous improvement initiatives for lab operations
• Ensure proper training and compliance with safety/quality standards
• Manage vendor relationships and external partnerships as needed

Basic Qualifications

• Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or related STEM field
• 5+ years of hardware engineering experience
• Experience with lab safety, security and quality practices
• Experience collaborating with cross-functional teams
• Experience managing lab operations and equipment
• Strong understanding of mechanical and electrical systems

Preferred Qualifications

• Master's degree in a related technical field
• Direct experience managing a mechanical lab or shop space
• Experience with network switches and racks, as well as optic transceivers and copper + fiber cable management
• Experience in an R&D/Prototype environment
• Experience with CAD software and mechanical design tools
• Experience managing outside vendor relationships
• Experience with project management/collaboration software
• Knowledge of industrial automation and controls
• Experience with PLM software
• Experience with lab metrology methods/tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Cupertino - 128,000.00 - 214,000.00 USD annually