At 3P Heavy Bulky we are constantly innovating to deliver the best possible Customer Experience to the customers buying Heavy Bulky products such as fridges, sofas, and large screen TVs. The Seller Flex program enables Marketplace Selling Partners to offer Retail like high-quality experience whilst Amazon HB carrier manages end to end transportation. As we scale up this business, we want to create Operations structure to ensure that Selling Partners are well supported to meet Amazon standards so we deliver best in class delivery experience to our customers. In the Operations Manager role, you will work to resolve both short-term operations issues as well as contribute to the long-term vision of the Program in 2026 and beyond.

Key job responsibilities
You will:
-Support significant YoY growth we are expecting from this business.
-Become an expert on Seller Flex operations and drive continuous improvement in performance while the business continues its rapid growth. Develop and document Seller Flex operations processes.
-Support internal partners, including sales and transportation in resolving complex SP issues and escalations.
-Monitor operational performance of selling partners and provide coaching/training on operational best practice
-Report on daily, weekly, monthly operational KPIs and projects to senior leadership
-Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance

Basic Qualifications

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience using Microsoft Projects software
• Experience with material handling systems (MHS) installation, operation and maintenance
• Experience working in an analytical environment with cross-functional teams

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