Today, more than 58% of worldwide purchases from Amazon are made from third-party businesses. That’s $160B in sales, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25 years.

The Australian FBA team is seeking a highly motivated, data-driven Program Manager to drive Inbound Seller Experience. A successful Program Manager must have strong analytical abilities, advanced SQL and excel skills, relationship building and stakeholder management experience, an ability to work under tight deadlines, a track record of delivering results and be an independent self-starter. This role will be instrumental in improving operational efficiency, reducing costs, and enhancing seller satisfaction across the FBA network.

There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.

Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.

Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.

This position requires full-time in-office presence 5 days per week at our CBD location.

• Key job responsibilities
• Drive end-to-end program management of FBA pre-inbound process for the Australian market
• Partner with cross-functional teams including external Carriers, Supply Chain, Operations, Tech and Product to drive process improvements
• Audit and hold other internal teams accountable through metrics, meetings, processes (e.g. SOPs or automation) and effectively communicate with key stakeholders
• Be a single threaded owner for high level Seller escalations across FBA team
• Analyze large datasets to identify trends, bottlenecks, and opportunities for process improvement
• Develop and track key metrics for appointment booking and inbound receiving efficiency
• Create and maintain dashboards for real-time monitoring of operational metrics
• Provide regular reporting and insights to leadership team in Australia

Basic Qualifications

• 5+ years of program or project management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in Engineering, Computer Science, or a related technical field
• Strong SQL skills with demonstrated ability to write complex queries and analyze large datasets
• Proven track record of driving operational improvements through data-driven decision making
• Excellent problem-solving and analytical skills

Preferred Qualifications

• Experience with programming languages such as Python, Java, C++
• Experience in Operations or Supply Chain

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.